Summary
Overview
Work History
Education
Skills
Timeline
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Beaoshlyn Ferguson

Mesquite,Texas

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

17
17
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

SWC GROUP
01.2022 - 08.2023
  • Persuades delinquent customers to render payment using computer system and various collection software while using professionalism and tact
  • Follows client operating standards and adheres to the client delinquent accounts without sacrificing quality of service
  • Effective communicator and team player
  • Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Identify & position new solutions that align with their needs
  • Navigate through multiple computer applications with speed & accuracy

CUSTOMER SERVICE REPRESENTATIVE

Walmart Call Center
01.2016 - 02.2019
  • Use the telephone to reach out to customers and verify account information
  • Resolves customer complaints via phone, email, mail, or social media
  • Assist with placement of orders, refund, or exchanges
  • Greet customers warmly and ascertain problems or reason for calling
  • Utilize computer technology to handle high call volumes – suggest solutions when a product malfunction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Respite Care Provider

SECOND CHANCE BEHAVIORAL SERVICE
06.2006 - 05.2010
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.

Education

GED -

A Maceo Smith High School
Dallas, TX

Skills

  • Skills & Abilities
  • 3 years Customer Service experience involving face to face experience
  • 2 years Call Center experience involving inbound calls
  • Money handling experience, involving POS system and card transaction
  • Determined and self-starting, willing to learn and retain all necessities of position
  • Effective interpersonal, listening, and analytical skills
  • Microsoft Word, PowerPoint, Excel, and outlook efficient
  • Able to build and maintain professional relationships
  • Reliable
  • Attention to detail
  • Effective communication skills
  • Ability to work independently but effectively
  • Time management
  • Organized
  • Strategize solutions
  • Microsoft Word

Timeline

CUSTOMER SERVICE REPRESENTATIVE

SWC GROUP
01.2022 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

Walmart Call Center
01.2016 - 02.2019

Respite Care Provider

SECOND CHANCE BEHAVIORAL SERVICE
06.2006 - 05.2010

GED -

A Maceo Smith High School

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Beaoshlyn Ferguson