Bear Brown

Collaborates with musicians, venues, and promoters in the community to coordinate live performances for current projects (No Grave) and past projects (Handsy, Gunmother, Ho-Ag, Horsehands).

• Crafted and served a diverse range of cocktails and beverages tailored to customer preferences.
• Delivered exceptional customer service, ensuring a culture of comfort and hospitality.

• Led and coached multiple teams of staff members in a fast-paced, high-growth environment, focusing on communication, accountability, and professional development.
• Managed complex cross-functional initiatives involving operations, technical support, customer success, and leadership stakeholders.
• Designed and implemented operational improvements that increased efficiency, strengthened workflows, and improved team performance.
• Developed scalable systems and documentation to support organizational growth and improve consistency across teams.
• Used data analysis and reporting to identify operational risks, track performance trends, and support strategic decision making.
• Served as a key liaison across departments, helping align priorities and resolve operational challenges.
• Managed $12M ARR book of business, employing data analysis for risk mitigation and accurate forecast modeling.
• Position concluded following organizational restructuring.

• Guided Toast customers, guiding them through all stages of installation, including training, technical and operational consulting, and troubleshooting. Managed 70+ active projects, acting as project manager and implementer consistently exceeding monthly and quarterly goals, while acting as a subject matter expert and leader within the team.
• Mastered technical solutions, providing tailored operational consulting for Toast customers.
• Ensured customer success by tailoring technical solutions, focusing on operational excellence.
• Acted as a mentor, elevating team expertise in technical and operational consulting.

• Conducted site survey, installation, training, and go-live services for customers across the New England territory. I was frequently called to assist with high profile and escalated customers, working closely with the Post-Live team to ensure adoption of the platform and drive customer success.
• Ensured platform adoption through meticulous post-live support and customer engagement.
• Transformed customer challenges into success stories by leveraging customer focused solutions.

• Performed installation, maintenance, and troubleshooting of computerized parking and access control systems. This included network administration, ensurance of PCI compliance, frequent bug diagnosis, data logging, and liaising with facility staff, management and ownership, as well as the internal software development team for training and issue resolution.
• Initiated in-house repair program, reducing costs by $15K+ annually and optimizing resource use.
• Conducted in-depth system diagnostics, contributing to continuous software improvements.
• Pioneered a cost-effective in-house repair program, slashing expenses by $15K annually.
• Boosted software reliability through meticulous bug diagnosis and feedback to developers.
• Expertly managed network administration, ensuring top-notch security and PCI compliance.