Beata Gnidziejko
Marlboro,NJ
Summary
Encouraging leader and problem solver with over 20 years of proven experience in custodial services. Experienced manager and team player dedicated to establishing and providing high-quality custodial operations.
Overview
22
22
years of professional experience
Work History
Lead Housekeeper
Wagner College
05.2012 - Current
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies
Housekeeper
Wagner College
08.2001 - 05.2012
- Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Skills
- Staff Management
- Performance Evaluation
- Training and Mentoring
- Customer Relationship Management
- Quality Assurance
- Payroll Administration
Timeline
Lead Housekeeper
Wagner College
05.2012 - Current
Housekeeper
Wagner College
08.2001 - 05.2012
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