Beata (Betty) Granatowska
Charlotte,NC
Summary
Dynamic Senior Product Support Specialist at Magellan Aviation Group, specializing in inventory management and vendor negotiation. Demonstrated success in elevating customer satisfaction and streamlining processes. Proficient in team leadership and delivering market insights, fostering continuous improvement in product offerings and operational efficiency.
Overview
20
20
years of professional experience
Work History
Senior Product Support Specialist
Magellan Aviation Group
Charlotte, NC
12.2017 - Current
- Managed airframe inventory to support sales teams and optimize stock levels.
- Developed strong vendor relationships, negotiating favorable terms to enhance profitability.
- Acted as liaison between airframe and engine sales teams, facilitating smooth communication.
- Provided market insights to product management for future product enhancements.
- Collaborated with product management and quality control on executing corrective actions for customers.
- Oversaw core returns, exchanges, and warranty processes to maintain customer satisfaction.
- Led a four-person team across airframe and engine sectors, ensuring operational efficiency.
Customer Service Manager
AeroKool Aviation
Miami, FL
08.2005 - 11.2017
- Recruited and trained new employees to fulfill job requirements.
- Negotiated vendor contracts to secure favorable terms and pricing.
- Organized client contracts and records to enhance traceability.
- Resolved customer inquiries and escalated complaints to management when necessary.
- Provided comprehensive support to customers, sales team, and executive staff.
- Executed assigned duties essential for audit compliance.
- Excelled in inventory management, rotable sales, military bids, and exchange pool operations.
- Coordinated transactions in compliance with ITAR/EAR regulations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Education
Bachelor of Arts - Business
FIU
Miami, FL04-2005
Skills
- Inventory management
- Vendor negotiation
- Customer satisfaction
- Market analysis
- Quality assurance
- Team leadership
- Product knowledge
- Communication skills
- Problem solving
- Project management
- Warranty processing
- Process optimization
- Continuous improvement
- Contract management
- Aviation safety
- Problem resolution
Timeline
Senior Product Support Specialist
Magellan Aviation Group
12.2017 - Current
Customer Service Manager
AeroKool Aviation
08.2005 - 11.2017
Bachelor of Arts - Business
FIU
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