Summary
Overview
Work History
Education
Skills
Certification
Honor Roll
Languages
Timeline
Generic

Beatrice Aguirre

SAN ANTONIO

Summary

Versatile and achievement-oriented professional with extensive experience in healthcare and retail management, notably at Joey Santos Md. Excelled in enhancing patient care through effective phlebotomy techniques and fostering high customer satisfaction rates. Demonstrated expertise in HIPAA compliance and customer service, significantly improving operational efficiency and confidentiality practices.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Department Manager

Walmart
11.2015 - 11.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Back Office Medical Assistant

Bruce Van Vranken Md
06.2013 - 10.2013
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.

Front and Back Office Medical Assistant

Joey Santos Md
04.2007 - 05.2013
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
  • Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.

Education

Medical Assistant Diploma - Medical Assistant

American Career College
CA
03-2007

Skills

  • Customer service
  • Injections administration
  • Faxing documents
  • HIPAA regulations
  • Maintaining confidentiality
  • Phlebotomy techniques
  • Patient scheduling
  • Insurance verification
  • Appointment management
  • Front office support
  • Back office support
  • Medical billing

Certification

Medical Assistant

Honor Roll

I maintained an A average while completing the medical assisting roles and responsibilities module in the medical assisting program 

Languages

Spanish
Native or Bilingual

Timeline

Department Manager

Walmart
11.2015 - 11.2024

Back Office Medical Assistant

Bruce Van Vranken Md
06.2013 - 10.2013

Front and Back Office Medical Assistant

Joey Santos Md
04.2007 - 05.2013

Medical Assistant Diploma - Medical Assistant

American Career College

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Beatrice Aguirre