BEATRICE AKOTH ALIWA
Nairobi,Nairobi
Summary
Experienced and meticulous housekeeping professional with over5 years in the hospitality industry, recognized for enhancing guest experiences through consistent delivery of high-quality cleaning services. Proficient in maintaining cleanliness standards, managing inventory, and optimizing resource use. Adept at training teams, resolving guest concerns, and ensuring safe, hygienic environments. Known for boosting guest satisfaction scores and maintaining operational efficiency. Fluent in English and Swahili, with strong interpersonal and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Room Attendant
Sarova Whitesand Beach Resort, Kenya
07.2023 - Current
- Perform cleaning duties for up to50 guest rooms per shift, consistently maintaining hygiene standards and exceeding guest expectations
- Ensure room readiness for check-ins by completing all cleaning tasks20% ahead of the scheduled timeline, enhancing operational efficiency
- Replenish amenities, toiletries, and guest supplies, maintaining100% guest satisfaction ratings for room service requests
- Execute daily deep cleaning of bathrooms and guest room areas, achieving a98% guest satisfaction score for room cleanliness
- Coordinate with maintenance staff to resolve any issues identified during room cleaning, ensuring completion within24 hours
- Handle laundry duties, ensuring a10% reduction in linen wear and tear through proper handling and washing procedures
- Maintain a detailed cleaning checklist and report discrepancies to supervisors, ensuring high standards of cleanliness are upheld
- Implement eco-friendly cleaning practices, reducing the use of chemical cleaning supplies by25%
Housekeeping Attendant
Best Western Plus Westlands, Kenya
03.2021 - 06.2023
- Provided daily cleaning services for30 rooms, maintaining a95% or higher inspection score for cleanliness and presentation
- Managed guest service requests, ensuring prompt delivery of requested items and achieving a20% increase in positive guest feedback
- Trained new staff members, improving team performance and reducing errors by15%
- Worked closely with the front desk team to ensure that rooms were serviced in a timely manner, reducing room turnover time by10%
- Removed and replaced linens, ensuring proper inventory management and contributing to a12% reduction in linen loss
- Reported maintenance issues, ensuring resolution within48 hours to minimize disruption to guest experiences
- Streamlined cleaning processes, reducing time spent per room by10% without compromising quality
Room Attendant
Sankara Nairobi, Autograph Collection, Kenya
04.2018 - 02.2021
- Delivered high-quality room cleaning services for30 rooms daily, contributing to an average98% guest satisfaction rating for room cleanliness
- Responded promptly to guest requests, such as additional toiletries and personal care items, resulting in a25% improvement in guest ratings for responsiveness
- Managed laundry operations for linens and towels, ensuring a15% reduction in linen damage through meticulous handling and washing techniques
- Ensured high standards of cleanliness in guest bathrooms, achieving a100% cleanliness rate for all serviced rooms
- Cleaned and sanitized common areas, such as lobbies and hallways, maintaining a welcoming and professional environment
- Maintained meticulous inventory records for cleaning supplies, resulting in a10% reduction in waste and efficient supply use
- Collaborated with other departments, including maintenance and front desk, to ensure smooth room turnover and guest satisfaction
Education
Diploma - Hospitality Management
Alison International
01.2024
Certificate - Social Work and Community Development
Vision Star Training College
01.2018
Kenya Certificate of Secondary Education - undefined
St. Anne’s Secondary School
01.2014
Skills
- Hard Skills:
- Room cleaning and sanitation
- Housekeeping inventory management
- Maintenance reporting
- Laundry and linen management
- Eco-friendly cleaning techniques
- Food and beverage knowledge
- Guest relations and communication
- Safety protocols and emergency procedures
- Soft Skills:
- Strong attention to detail
- Time management and multitasking
- Problem-solving and adaptability
- Team leadership and collaboration
- Customer service excellence
- Active listening and communication
- Conflict resolution and empathy
Certification
Diploma in Hospitality Management
Language
Fluent in English [Spoken and written]
Awards
Consistently achieved room inspection scores of95% or higher., Reduced linen loss by15% through effective inventory management., Increased guest satisfaction by20% through efficient room services and prompt issue resolution., Trained and mentored over10 new housekeeping staff, improving team performance., Implemented eco-friendly cleaning practices, reducing chemical waste by25%., Completed daily cleaning tasks20% ahead of schedule, enhancing team efficiency., Received 'Employee of the Month' recognition for outstanding performance at Sarova Whitesand Beach Resort., Improved operational efficiency by reducing linen damage by15%., Enhanced guest reviews by addressing requests and maintaining high cleanliness standards., Achieved a10% reduction in cleaning supply costs through optimized usage.
Timeline
Room Attendant
Sarova Whitesand Beach Resort, Kenya
07.2023 - Current
Housekeeping Attendant
Best Western Plus Westlands, Kenya
03.2021 - 06.2023
Room Attendant
Sankara Nairobi, Autograph Collection, Kenya
04.2018 - 02.2021
Diploma - Hospitality Management
Alison International
Certificate - Social Work and Community Development
Vision Star Training College
Kenya Certificate of Secondary Education - undefined
St. Anne’s Secondary School
Diploma in Hospitality Management
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