BEATRICE AUGUSTINE
Salem House & Memory Care
Bellevue,Washington
3
Languages
1
Certification
11
years of professional experience
Compassionate healthcare support professional with extensive experience in assisted living and memory care, combined with a background in hospitality and customer service. Expertise in resident care, communication, and team collaboration in fast-paced environments. Certified Home Care Aide and Certified Nursing Assistant with Nurse Delegation Core training, emphasizing leadership, organization, and client-centered service.
Work History
Caregiver
1 Year 4 Months- Provide compassionate care and daily living support to residents in assisted living and memory care environments
- Assist residents with bathing, dressing, grooming, mobility, meal support, and personal hygiene to enhance comfort and independence
- Monitor resident wellbeing and report changes in condition to nursing staff and supervisors
- Support residents with patience, dignity, and emotional reassurance to foster trust and create a positive living environment
- Maintain a clean, safe, and supportive living environment
- Collaborate with healthcare staff and team members to ensure quality resident care
- Assist clients with daily living activities and personal care needs
- Provide companionship and emotional support to residents and clients
Caregiver
3 Months- Provide daily care, mobility support, and emotional comfort to residents in rehabilitation and long-term care.
- Provided mobility support, prepared meals, and performed light housekeeping to enhance resident comfort and well-being.
- Maintained clear and professional communication with supervisors and care teams to facilitate effective care delivery.
- Provided daily care, mobility support, and emotional comfort to residents in rehabilitation and long-term care.
- Support rehabilitation programs and ensure compliance with care plans.
- Supported rehabilitation programs and ensured adherence to care plans to promote resident recovery and independence.
- Received recognition for delivering reliable and effective patient-centered care while collaborating with team members.
Marketing & Reservation Officer
6 Years 6 Months- Coordinated reservations and client communications to enhance scheduling efficiency in fast-paced hospitality environment
- Managed customer relationships to ensure high-quality client service and satisfaction
- Assisted in planning promotional campaigns and achieving organizational targets
- Conducted market research and supported business development initiatives
- Collaborated with management and cross-functional teams to streamline operations and boost customer satisfaction
- Maintained client databases, records, and operational documentation
Temporary General Manager
1 Year 5 Months- Supported daily business operations and team coordination
- Supervised staff, coordinated scheduling, and oversaw operations to support team effectiveness
- Maintained service quality and addressed customer concerns to enhance satisfaction
- Facilitated communication between departments to streamline workflow
- Directed operations for multiple lodges, ensuring exceptional guest experiences and high service standards.
- Developed strategic marketing initiatives to enhance brand visibility and drive customer engagement.
- Managed financial performance, including budgeting, forecasting, and cost control measures.
- Led a diverse team, fostering a culture of collaboration and continuous improvement in service delivery.
Sales & Marketing Assistant
11 Months- Provided customer service, sales support, and client communications to enhance client satisfaction
- Assisted with customer service, sales support, and client communications
- Supported marketing initiatives and promotional activities to increase brand awareness
- Collaborated with team members to enhance customer engagement and streamline operations
Education
Bachelor of Science - Business Administration
Skills
Resident Care & Support
Daily living activities
Memory Care Assistance
Care Plan Management
Compassionate Caregiving
Care Documentation
Effective communication
Team Collaboration
Organizational Skills
Time management
Problem Solving
Resident Advocacy
Certification
Certified Nursing Assistant
Home Care Aide Certification
First Aid | CPR AED Certified
Languages
English (Fluent)
Swahili (Native)
German (Beginner)
Timeline
Caregiver
Salem House & Memory Care
06.2025 - CurrentRead More
Caregiver
ClarityCare
04.2025 - 07.2025Read More
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Moivaro Lodges & Tented Camps
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Temporary General Manager
Moivaro Lodges & Tented Camps
01.2017 - 06.2018Read More
Sales & Marketing Assistant
Huawei Company
01.2016 - 12.2016Read More
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Bachelor of Science from Business Administration
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