Beatrice Benard
Chicago,IL
Summary
Adept at driving operational excellence and customer satisfaction, I leveraged skills in business administration and conflict resolution to significantly reduce error rates at Event Network. My leadership aa Adler Planetarium Supervisor, and willis tower skydeck and warehouse lead, ensured efficient workflows and team productivity, underpinned by a strong foundation in inventory control and a rapid 80 WPM typing ability for effective communication.
Overview
3
3
years of professional experience
Work History
Adler Planetarium Supervisor
Event Network
Chicago, IL
08.2024 - Current
- I assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- They kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members in driving growth and development.
- Updated databases with new and modified customer data.
- Set up displays at retail locations showcasing our company's selection of doorsales.
- Managed inventory levels at all retail locations within assigned territory.
- Restocked shelves at retail locations with products to match planned demonstrations.
Receiving Lead
Event Network
Chicago, IL
05.2024 - Current
- Received, inspected, and recorded incoming shipments of raw materials, components, and finished products.
- I verified the quantity, quality, and type of items received to ensure accuracy against purchase orders.
- Organized warehouse space for efficient storage of goods and stock rotation.
- Tracked discrepancies between orders placed and actual receipts; notified management of any shortages or damages.
- Investigated causes of overages or shortages in deliveries and took corrective action to resolve issues quickly.
- Provided support during annual audits; generated reports showing current stock levels, variance analysis, and other data as requested by auditors.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport, and store goods.
- We have obtained therequired documentation to process shipments and support movement.
Willis Tower Skydeck Supervisor
Event Networking
Chicago, IL
12.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented quality control measures, significantly reducing error rates.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
Associate of Arts - Business/Economics AA
Malcolm X Community College
Chicago, IL06-2026
Skills
- Customer service
- Attention to detail
- Business administration
- Operations management
- Inventory oversight
- Expectation setting
- Conflict resolution
- Project management
- Business development
- Training and mentoring
- Inventory control
- Average 80 WPM typing
Timeline
Adler Planetarium Supervisor
Event Network
08.2024 - Current
Receiving Lead
Event Network
05.2024 - Current
Willis Tower Skydeck Supervisor
Event Networking
12.2021 - Current
Associate of Arts - Business/Economics AA
Malcolm X Community College
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