Beatrice Borha
Las Vegas,NV
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 20 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
Wal-Mart Neighborhood Market
07.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Directed and supervised team of 15+ engaged in training and team development.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Deli Department Manager
Vons Grocery Store
01.2013 - 06.2019
- Set schedules for 20 staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on daily basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Limited portion sizes and used garnishes to control food costs.
- Developed special promotions to increase revenues.
- Integrated service and team management strategies to boost business profits.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Observed quality assurance standards to optimize freshness of deli products
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies
- Controlled inventory costs by carefully managing portion control and reducing waste
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels
- Trained new hires in food handling and safety protocols to boost knowledge and performance
- Monitored food inventory and supplies to prevent waste
- Monitored food preparation, production, and plating for quality control
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
- Supervised food presentation and plating to enhance visual appeal
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Served consistent portions following recipes and control standards
- Maximized team productivity by expertly delegating tasks to kitchen staff
- Planned and executed promotions and special events in close collaboration with management
Skills
- Job Assignments
- Operational Efficiency and Safety
- Quality Standards
- Equipment Maintenance
- Process Improvement Initiatives
- Technique Optimization
Accomplishments
- Supervised team of 15+ staff members.
- Documented and resolved productivity which led to executing.
- Achieved productivity through effectively helping with training and development.
Certification
-TAM Card
-Food Handlers Card
-Ple (walking stacker & electric jack)
Timeline
Team Lead
Wal-Mart Neighborhood Market
07.2019 - Current
Deli Department Manager
Vons Grocery Store
01.2013 - 06.2019
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