Summary
Overview
Work History
Education
Skills
Hobby: Event Planning and decorating
Timeline
Generic
Beatrice Butler

Beatrice Butler

Customer Service Expert
Leland,MS

Summary

Adept at driving operational excellence, spearheaded a team at GPS Hospitality to enhance customer satisfaction and streamline inventory management. Leveraging strong leadership and meticulous cost control, significantly boosted employee retention and guest relations, embodying a proactive approach to business management and team dynamics.

Overview

32
32
years of professional experience

Work History

Restaurant General Manager

GPS Hospitality
08.1997 - 03.2024
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Maintained facility and grounds to present positive image.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Shift Manager/Key Holder

Gino's Hamburger
09.1992 - 05.1994
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Education

High School Diploma -

T L Weston High School
Greenville, MS
07.1992

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Staff Scheduling
  • Hiring Decisions
  • Labor Management
  • Customer Engagement
  • Guest Relations
  • Employee Retention
  • Business Management
  • Team Management
  • Inventory control and record keeping
  • Food Service Background
  • Supervisory skills
  • Shift Management

Hobby: Event Planning and decorating

Partner with clients to create and deliver professional and/or elegant environment for events, occasions, and parties.

Timeline

Restaurant General Manager

GPS Hospitality
08.1997 - 03.2024

Shift Manager/Key Holder

Gino's Hamburger
09.1992 - 05.1994

High School Diploma -

T L Weston High School

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Beatrice ButlerCustomer Service Expert