Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Beatrice Callaway

Westland,Michigan

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Property Management Coordinator

Belle Tire
12.2021 - Current
  • Responsible for the organization and coordination of all maintenance activities for multiple Belle Tire locations
  • This includes, but is not limited to, work order management, scheduling of vendors and contractors, and billing.

Treatment Coordinator/Office Manager

Betsy Meade Orthodontics
07.2020 - 12.2021
  • Responsible for presenting and closing Dental Treatment Plans according to doctors' diagnoses, while effectively communicating with patient and/or families about financial options including dental insurance coverage, payment plan options, and other methods of payment
  • Provided excellent customer service to all patients by developing and maintaining a professional and caring rapport and through outstanding problem-solving abilities
  • Continually followed-up and focus attention on treatment goals/productivity and any unscheduled treatment plans
  • Updated staff and doctor on status of current day's production and identifying possible treatment needs
  • Calculated and processed all forms of collections for dental procedures including cash, credit, and dental insurance claims
  • Maintained and balanced, on a daily basis, all office billing and collections relating to treatment
  • Managed the day-to-day schedule for all office providers
  • Processed employee payroll
  • Maintained employee records including PTO, sick time, work anniversaries
  • Conducted monthly employee meetings
  • Conducted new hire orientation.

Office Coordinator

Athletico Physical Therapy
08.2018 - 07.2020
  • Scheduling and registration of patients
  • Serving as the liaison between attorneys, billing center, clinical staff, insurance companies, nurse case managers and the patients
  • Collecting co-payments, self-pay and durable medical equipment payments
  • Obtaining pre-approval and scheduling Function Capacity Evaluations
  • Performing administrative duties/special projects assigned
  • Processed employee payroll
  • Maintained office job listings.

Individual Account Analyst

Blue Care Network
06.2013 - 08.2018
  • Maintain accounts receivable database and/or reports for Blue Care Network individual coverage accounts for all products assigned
  • Prepare adjustments (write offs, refunds, reversal reposts) for processing to accurately reflect entity account balances
  • Complete necessary correspondence for individual coverage billing and premium payments
  • Monitor assigned workflow queues and respond/complete within determined turnaround time
  • Respond to telephone inquiries in a call center environment
  • Research and resolve inquiries from individual members and Agents
  • Interact with internal and external departments to resolve issues and complete priority requests
  • Monitor paid to dates and reconcile invoice balances; document each contact using the specified BCN inquiry tracking system process
  • ACH Authorization requests
  • Setup, update and/or remove individual member banking information per member requests
  • Initiate and/or monitor the cancellation process for direct billed subscribers for premium non-payment and/or voluntary cancellations
  • Identify member APTC and/or eligibility discrepancies and escalate to appropriate person and/or department for resolution
  • Process check by phone and credit card payments upon request or those received in office
  • Ability to analyze and identify potential problems and/or risks by offering process improvement and/or training solutions
  • Other duties may be assigned.

City Compliance Specialist

Garner Properties & Management
03.2010 - 06.2013
  • Managed a 10 member maintenance team, where I distributed work orders, and maintained cost effectiveness
  • Made outbound calls to cities throughout the state of Michigan to maintain and manage rental registrations and licenses
  • Answered inbound calls, assisted current and prospective tenants with rental property inquires
  • Assisted tenants with making payments, taking deposits, processing applications, and account inquiry
  • Served as Receptionist Backup where I opened mail, processed rental payments, and conducted office meetings
  • Prepared 7 Day notices and order evictions.

Team Leader Service Center Representative

Sedgwick CMS
06.2008 - 03.2010
  • Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner
  • Provide continual evaluation of processes and procedures
  • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
  • Provide statistical and performance feedback and coaching on a regular basis to each team member
  • Write and administer performance reviews for skill improvement
  • Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
  • Insure employees have appropriate training and other resources to perform their jobs
  • Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level
  • Address disciplinary and/or performance problems according to company policy
  • Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required
  • Assist manager with daily operation of call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs
  • Work as a member/leader of special or on-going projects that are important to area/process improvement
  • Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
  • Use appropriate judgment in upward communication regarding department or employee concerns
  • Forecasting and staffing methodologies.

Client Advocate

AAA of Michigan
03.2007 - 06.2008
  • Answer inbound calls, assisting customers with insurance policy questions
  • Selling of auto, motorcycle, home, and boat insurance policies
  • Process over the phone policy payments.

Collector

Credit Acceptance
02.2005 - 03.2007
  • Make inbound and outbound calls to discuss payments options
  • Assist clients with processing payments
  • Make cold calls with the attempt to collect auto payments.

Education

Bachelor of Science -

Eastern Michigan University
Ypsilanti, MI

Skills

  • Contract Negotiation
  • Compliance Monitoring
  • Business Development
  • Maintenance Scheduling
  • Tenant Relations
  • Property Management
  • Staff Management
  • Vendor Management
  • Business Administration
  • Grounds Maintenance
  • Database Management
  • Customer Service-Focused
  • Exceptional Oral and Written Communication Skills
  • Valid Michigan Driver's License
  • Administrative Support
  • Financial Budgeting and Reporting
  • Maintenance Knowledge
  • Knowledge of Building Codes

Timeline

Property Management Coordinator

Belle Tire
12.2021 - Current

Treatment Coordinator/Office Manager

Betsy Meade Orthodontics
07.2020 - 12.2021

Office Coordinator

Athletico Physical Therapy
08.2018 - 07.2020

Individual Account Analyst

Blue Care Network
06.2013 - 08.2018

City Compliance Specialist

Garner Properties & Management
03.2010 - 06.2013

Team Leader Service Center Representative

Sedgwick CMS
06.2008 - 03.2010

Client Advocate

AAA of Michigan
03.2007 - 06.2008

Collector

Credit Acceptance
02.2005 - 03.2007

Bachelor of Science -

Eastern Michigan University

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Beatrice Callaway