Beatrice Campbell
Clarksville,TN
Summary
Results-driven Manager boosts business success with continuous process improvements. Industry-savvy leader with proven skills in managing and motivating to keep customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. As well implements groundbreaking new strategies to increase brand awareness and maximize customer loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager Mentor
Mapco Express / Majors
Clarksville, TN
01.2020 - 05.2024
- Promoted team-oriented culture with common sales, service and productivity goals
- Delegated assignments to meet coverage needs and maintain store standards
- Set performance expectations for employees and implemented improvement plans to reach targets
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Monitored store inventory levels and ordered new equipment to prevent shortages
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
- Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors
- Interacted with customers on sales floor to build rapport and offer product expertise
- Developed employee strengths to improve engagement and remain competitive.
Store Manager
Beach Oil Company
Clarksville, TN
08.2016 - 11.2019
- Promoted team-oriented culture with common sales, service and productivity goals
- Delegated assignments to meet coverage needs and maintain store standards
- Set performance expectations for employees and implemented improvement plans to reach targets
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Monitored store inventory levels and ordered new equipment to prevent shortages
- Interacted with customers on sales floor to build rapport and offer product expertise
- Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors
- Developed employee strengths to improve engagement and remain competitive
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Facilitated stocking and storage of merchandise by following defined company work processes
- Implemented loss prevention strategies to reduce shrinkage and control theft
- Directed customers to appropriate aisle locations and answered questions regarding product uses
- Resolved problems, provided open communication and recommended discipline and terminations
- Supported HR initiatives by connecting with employees and actioning staff feedback
- Recommended and implemented procedural changes to enhance services for customers
- Scheduled shifts to minimize labor costs and drive productivity
- Analyzed and optimized sales, marketing and promotional strategies using industry expertise
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
Assistant Banquet & Events Manager
Convention Center Of Hopkinsville
Hopkinsville, KY
01.2006 - 12.2017
- Recruited and hired event staff and coordinated staff scheduling for ample event coverage
- Tracked invoices and expenses and reconciled purchases with event-related budgets
- Liaised between clients and vendors to facilitate correct products and services for event success
- Evaluated event success and continuously implemented logistical changes to streamline and optimize event experiences
- Conducted post-event follow-up to determine guest satisfaction
- Arranged event staff wardrobe and uniforms, verifying adherence to dress code
- Liaised with kitchen staff on delivery, timing and service style of food for event
- Prepared menus based on inventory and food supplies
- Planned and coordinated food service for meetings and catered events
- Rotated products using FIFO principles and maintained safe storage practices to avoid spoilage
- Coordinated workflows to optimize kitchen performance and delegated tasks in alignment with staff skills
- Diversified food offerings by location and season to continuously attract new customers
- Managed food and supply inventory to keep adequate levels and reduce waste
- Supervised food service workers to keep kitchen moving and provide quality service
- Allocated staff and supplies to meet expected demand
- Retained detailed records of hours worked by employees for bookkeeping purposes
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training
- Tested food to verify conformance to quality and recipe standards
- Enforced compliance with OSHA, health department, and PPE requirements.
Education
MBA - Business Administration And Management
University of Alabama
05.2004
Bachelor of Science - Mathematics And Computer Science
Werk Für Fernsehelectronic
07.1991
High School Diploma -
Gustav Schiefelbein
06.1986
Skills
- Program administration
- Advertising and marketing
- Peer counseling
- Store operations oversight
- Transition management
- Relationship building
- Care team collaboration
- Goal planning
- Inventory control
- Budgeting and cost control
- Customer service management
- Loss prevention
- Scheduling
- Employee training
- Staff management
- Retail Inventory Management
- Risk Management
- Budget Administration
- Training and mentoring
- POS Systems
- Store Merchandising
Certification
ServSafe certified
Designated Manager permit for the, Tennessee state government
Timeline
Store Manager Mentor
Mapco Express / Majors
01.2020 - 05.2024
Store Manager
Beach Oil Company
08.2016 - 11.2019
Assistant Banquet & Events Manager
Convention Center Of Hopkinsville
01.2006 - 12.2017
MBA - Business Administration And Management
University of Alabama
Bachelor of Science - Mathematics And Computer Science
Werk Für Fernsehelectronic
High School Diploma -
Gustav Schiefelbein
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