Summary
Overview
Work History
Education
Skills
Certificate of completion from National Society Leadership Sucess accreted program
Work Availability
Quote
Timeline
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Beatrice Clarke

Beatrice Clarke

New York,NY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

College Assistant

Impact program-BMCC college
New York, NY
01.2023 - 05.2023
  • Prepared and maintained confidential student-related documentation.
  • Helped maintain positive relations between myself and first time college students attendee's with resources within the college campus also additional resources for non-campus related issues.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

Customer Service Representative

Whole Food Market
New York, NY
01.2017 - 12.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.

Cashier Specialist

Fairway Market
New York, NY
01.2013 - 01.2015
  • Worked closely with front-end staff to assist customers.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

Associate of Arts - Communication Studies

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2024

GED -

Mid- Manhattan Learning Center
New York, NY
07.2020

Skills

  • Record Sorting and Filing
  • Flexible and Adaptable
  • Service Oriented
  • Office Supply Management
  • Problem-Solving
  • Microsoft Office
  • Team Collaboration
  • Multitasking and Prioritization
  • Creative Thinking
  • Verbal and Written Communication
  • Prioritization and Time Management
  • Google Drive
  • Staff Training
  • Strategic planning
  • Scheduling
  • Active Listening
  • Self-Motivated
  • Excellent Communication
  • Attention to Detail

Certificate of completion from National Society Leadership Sucess accreted program

  • i was selected from my professor and my college community affair's division to be a NSLS inductee. I've attended various training sessions in conjunction with workshops via online that were required to complete the program. i participated in group building team exercises to strengthen my future leadership skills.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

College Assistant

Impact program-BMCC college
01.2023 - 05.2023

Customer Service Representative

Whole Food Market
01.2017 - 12.2020

Cashier Specialist

Fairway Market
01.2013 - 01.2015

Associate of Arts - Communication Studies

Borough of Manhattan Community College of The City University of New York

GED -

Mid- Manhattan Learning Center

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Beatrice Clarke