Focused Compliance Officer bringing 13 years of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Advanced knowledge of audit methodologies, functions and compliance teams.
Hi, I’m
Beatrice Dume
Broward County
Summary
Overview
13
years of professional experience
1
Certification
Work History
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
Compliance Officer
07.2020 - Current
Job overview
- Conduct various compliance activities in the field
- Preparing reports, providing administrative and enforcement support for special projects
- Monitoring, processing and investigating third party driving schools, DELAP program, and motorcycle schools
- Performed routine inspections, quality assurance, and audits to identify fraudulent practices
- Conducts routine field audits to regulate businesses, and records management related to compliance with code requirements
- Providing testimony at hearing appeals
- Maintaining general files and filling systems
- Scheduling audit and quality assurance visits.
- Over 13 years of Outstanding leadership abilities, conducting trainings, and supervising third party businesses and employees
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
Regulatory Program Specialist
07.2018 - 07.2020
Job overview
- Self-starter, critical thinker, Strong organizational and project management skills while regulating over 60 businesses in South Florida
- Experienced in budgeting, interpreting Statutes, and understanding financial statements
- Accustomed to adapting to a fast-paced, changing environment
- Adept at researching and streamlining business processes, investigating, reports, and training
- Excellent Skills in developing effective working relationships with staff, management, and clients and efficient in solving customers’ complaints
- Excellent at analyzing data and using the data to prepare reports, mostly with confidential information of schools’ specialist and applicants
- Ensure proper training for employees to improve knowledge of the department’s resources, marketing, and customer service skills
- Excellent experience implementing and managing operational plans Strong analytical, listening, and problem-solving skills
- Excellent analytical, numerical, research, communication and people skills
- Ensuring schools and third-party businesses are complying
- Drafts monthly reports and investigative reports
- Evaluating Information to Determine Compliance with the DHSMV standards
- Check applicants and Third-Party documents for fraud
- Provided recommendations for training and to employees
- Experienced delegating work assignments and ability to work with minimal supervision, ability to multitask, and manage time effectively.
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
Sr. HIGHWAY Safety SPECIALIST
01.2013 - 07.2018
Job overview
- Monitored and investigated public and private motorcycle safety schools, Third party traffic schools, Driver Education Licensing Assistance Program (DELAP), DELAP instructors and Examiners
- Serves as a liaison between the Departments, Motorcycle schools, DELAP program, and Third-Party Driving schools to include instructors and examiners
- Implements policies and procedures of the DELAP program and the Third-Party Driving Schools
- Supervised and conducted quality assurance for third party driving schools
- Interpreted and implemented laws, regulations, policies and procedures
- Worked in public relations
- Answered questions or provide advice to the public regarding licensing policies, procedures, or regulations
- Trained third party School, driver’s education teachers concerning policies, Florida Statutes and other related laws
- Ensuring schools and third-party businesses are complying
- Drafts monthly reports and investigation reports
- Evaluating Information to Determine Compliance with Standards
- Check third-party businesses’ documents for fraud.
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
DL Examiner
10.2010 - 01.2013
Job overview
- Performed routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents
- Coded information on license applications for entry into computers
- Experienced working in the Q-Matic system, Microsoft programs
- Determined if claims were valid according to established rules and regulations.
- Reviewed and analyzed claims to ensure accuracy of information, completeness of medical records, and compliance with policy terms.
- Conducted interviews with claimants, employers, physicians and other healthcare providers to obtain additional information relevant to the claim.
- Compiled evidence from various sources such as medical records, employment histories, and legal documents.
- Reinstated customer's driver licenses and issuing hardship licenses
- Advised customers on how to get their licenses reinstated
- Provided mediation service to customers
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Clerical - Knowledge of administrative and clerical procedures and managing files and records
- Evaluating Information to Determine Compliance with Standards
- Check documents for fraud
- Responsible for routine driver's license examination work, which includes administering vision, written and road tests to applicants, scan documents, conduct oral examination, reinstate applicant's license, determine applicants' qualifications, and the collection and processing of driver's license application fees
- Answered questions or provide advice to the public regarding licensing policies, procedures, or regulations
- Trained other employees
- Experienced interpreting data, ability to apply laws and policies according to the Florida Statutes.
Education
NOVA Southeastern University
Master of Business Administration
University Overview
GPA: 3.81
Florida Gulf Coast University
Bachelor of Science in Legal Studies and Criminal Justice (2)
University Overview
GPA: 3.6
NOVA Southeastern University
Certificate in Finance
University Overview
Florida Atlantic University
Certificate in Health Administration
University Overview
GPA: 3.7
Broward College
Certificate in Lean Six Sigma Yellow Belt, Certificate in Project Management Workshop
University Overview
Skills
- Records Management
- Contact liaison
- Spreadsheets/Reports
- Ledership Management
- Business Research
- Training
- MS Word
- MS Excel
- MS PowerPoint
- MS Spreadsheet
- MS Outlook
- MS Project
- Data Entry
- Palisade Decision tools
- Decision Tree
- Windows
- Lexis-Nexis
- Internet
- ADLTS
Certification
BLS Certification, Current
Accomplishments
Accomplishments
Baptist Bond Scholarship for Nursing
Organizations
Organizations
- English, Fluent
- French, Fluent
- Creole, Fluent
- Spanish, Understand
Languages
English
Full Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Spanish
Limited
References
References
References available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Compliance Officer
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
07.2020 - Current
Regulatory Program Specialist
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
07.2018 - 07.2020
Sr. HIGHWAY Safety SPECIALIST
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
01.2013 - 07.2018
DL Examiner
State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)
10.2010 - 01.2013
NOVA Southeastern University
Master of Business Administration
Florida Gulf Coast University
Bachelor of Science in Legal Studies and Criminal Justice (2)
NOVA Southeastern University
Certificate in Finance
Florida Atlantic University
Certificate in Health Administration
Broward College
Certificate in Lean Six Sigma Yellow Belt, Certificate in Project Management Workshop
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