BEATRICE ESAPA
FORT WASHINGTON,MD
Summary
Customer service professional with 4 years of experience in enhancing customer satisfaction through effective communication and teamwork. Demonstrates strong skills in problem-solving and inventory management, consistently improving service quality and operational efficiency. Committed to leveraging critical thinking and attention to detail to drive superior customer experiences and foster a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Target
Fulfilment
11.2025 - 12.2025
- Managed inventory to ensure timely order fulfillment, enhancing efficiency and customer satisfaction.
- Coordinated with team to streamline logistics, reducing delivery time and improving service quality.
- Implemented process improvements, achieving measurable gains in operational productivity.
Server
Riderwood Senior living
10.2022 - 07.2023
- Attended to residents’ needs, ensuring timely and courteous service.
- Enhanced resident satisfaction by promptly addressing requests.
- Developed strong interpersonal skills through daily interactions.
- Resolved service-related issues, improving overall dining experience.
Intern
UMD pre college program
06.2021 - 06.2023
Server
kalds Social House
03.2022 - 05.2022
- Assisted customers with orders, enhancing their dining experience and ensuring satisfaction.
- Maintained cleanliness and organization, contributing to a welcoming environment.
- Collaborated with team members to streamline service, reducing wait times and improving efficiency.
Student Peer Mentor
Keith
09.2025 - Current
- Facilitated weekly study sessions, enhancing peer understanding of course material.
- Provided guidance on academic resources and institutional policies to fellow students.
- Assisted in organizing student events, promoting engagement and community building.
- Mentored new students in time management and effective study strategies.
Education
Bachelor's - Psychology & Criminal Justice
Lincoln University PA
Oxford12.2025
Skills
- Problem-solving, Networking, Critical thinking, Communication, Teamwork, Customer Service, Inventory Management, Time Management
LANGUAGES
English (Native).
HOBBIES
Reading, Making connections, Babysitting
Timeline
Target
Fulfilment
11.2025 - 12.2025
Student Peer Mentor
Keith
09.2025 - Current
Server
Riderwood Senior living
10.2022 - 07.2023
Server
kalds Social House
03.2022 - 05.2022
Intern
UMD pre college program
06.2021 - 06.2023
Bachelor's - Psychology & Criminal Justice
Lincoln University PA