BEATRICE FERNANDEZ

• Innovate administrative workflow of healthcare facility
• Allocate financial resources of healthcare organization
• Guide facility’s best practices in accordance with local and national laws
• Ensure that organization’s medical records are protected and organized
• Maximize productivity of healthcare organization
• Lead dedicated team of healthcare professionals
• Oversee schedules for healthcare staff
• Design and manage budget of healthcare facility
• Hire and train administrative healthcare staff
• Facilitate communication with physicians, nurses, and other staff
• Stay up to date on changes in healthcare laws and regulations

Step-by-step instructions on what is needed for successful credentialing process

• Review of CAQH profile prior to applications being submitted
• Live and real-time assistance throughout onboarding process
• Complete new and re-credentialing applications
• Maintain CAQH profile
• Conduct file and document maintenance
• Update demographics with contracted payers
• Set up direct deposit so that payers make payments via ACH
• Enroll in Medicare Part B and Medicare Advantage Part C plans for both groups and individuals
• Enroll in state Medicaid and Medicaid MCO plans both for groups and individuals
• Provide status updates on applications throughout credentialing process
• Obtain NPIs both for groups and individuals

Expertly teach undergraduate and graduate-level psychology courses, counseling graduate courses, and pharmacy technician undergraduate level courses

• Offer guidance with students in accomplishing objectives and learning outcomes while providing feedback and advice on academics, attendance, and behavior
• Interface with students on daily basis by taking part in school retention initiatives
• Observe strict adherence to university policies in documenting student grades and attendance.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
• Developed curriculum standards, lesson plans and syllabi.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Conducted engaging in-class discussions to facilitate learning and encourage participation.
• Created materials and exercises to illustrate application of course concepts.
• Assessed students' progress and provided feedback to enhance learning.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.

• Guaranteed completion of all client forms necessary for treatment process which included admission summaries, progress notes, treatment plans, discharge summaries, evaluations, S.I
• S.A.R
• Discharge forms, and incident reports
• Advised clients in overcoming dependencies and making changes through individual and group therapy sessions
• Assisted clients in honing skills and strategies to efficiently deal with personal problems.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Facilitated group and individual therapy in outpatient setting.
• Developed individual treatment goals based on history and diagnosis.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Kept accurate and detailed records to track and document client progress.
• Monitored client progress to make necessary adjustments for client success.
• Self-motivated, with strong sense of personal responsibility.

• Oversee day-to-day operations of Clinical Department
• Supervise and provide clinical and crisis support to licensed and non-licensed therapists, as well as interns
• Offer individual and group counseling based on individualized treatment plans and professional standards
• Enforce policies and procedures to guarantee quality services for clients and accountability for staff
• Ensure attainment of client needs, agency standards, and funding requirements in facilitating ongoing assessment and evaluation of clinical program
• Coordinate services to clients in collaboration with Advocacy, Residential, and Legal teams
• Gain and broaden understanding of assessment and treatment techniques, criminal justice systems, and community resources through in-service training, seminars, workshops, and publications
• Cultivate and strengthen positive partnership with outside agencies
• Preside over regular clinical team meetings and participate in meetings with other mental health provider programs
• Apply solid knowledge of best and evidence-based practices in conducting research programming trends and current practices used in other jurisdictions.
• Developed, implemented, revised, and evaluated policies and procedures.
• Implemented new policies and educated staff on changes.
• Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
• Communicated with patients, ensuring that medical information was kept private.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Rendered counseling services to children, adolescents, adults and/or families on services such as mental health and substance abuse; individual, family and group therapy; therapeutic behavioral onsite services; psychosocial assessments; and psychological testing

• Performed wide array of tasks which covered developing and reviewing individualized treatment plans, as well as supporting discharge planning.
• Advised patients about in-home treatments and exercises to help ailments heal.
• Developed treatment plans to address individual client needs.
• Documented client progress and maintained confidential records.
• Provided community resources and referrals to clients.
• Maintained records of each patient and kept up-to-date on progress.
• Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
• Guided clients in development of skills and cognitive behavioral therapy techniques.
• Documented client progress in confidential files.
• Maintained and updated patient records, changes in service plans and treatment reports.
• Documented patient information, treatment plans, and patient responses.

• Cooperated with Management Team in identifying and addressing internal and external student requests/complaints while complying with university policies and regulations
• Handled processing of complex requests while conducting research to improve student satisfaction and experience
• Drove efforts in improving student experience by working with internal teams and diverse campuses
• Demonstrated interpersonal skills in interacting with students throughout multiple channels
• Obtained and used functional knowledge of student experience including registrar, financial aid, student account, and clinical sciences
• Support students and all student facing departments of University receive professional level of service regarding inquiries about student requests involving student satisfaction, escalated requests and all student issues.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.
• Provided key administrative assistance to senior management.

• Served as client advocate responsible for administering required services and resolving emergency problems in crisis situations
• Generated all necessary treatment records and reports
• Performed clinical assessments and implemented treatment plans with other staff members
• Keenly checked and assessed clients’ physical and mental condition based on client information
• Facilitated biopsychosocial assessments for clients interested in receiving psychiatric and therapy services
• Kept accurate documentation of records relating to client treatment.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Sorted and organized files, spreadsheets, and reports.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.

• Presided over information seminars to prospective students regarding school degrees and programs, admissions requirements, and financial aid information
• Scheduled and led various interviews and tours
• Performed thorough evaluation on prospective students based on needs, desires, interests, qualifications, motivations, and commitments in line with school and company policies and procedures, all applicable federal and state regulations, and accrediting agencies’ standards and requirements
• Delivered assistance to prospective students in completing admissions process.
• Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
• Assessed student interests and skills and provided strategic information about pursuing suitable courses.
• Reviewed admissions applications and evaluated student credentials.
• Analyzed student academic records to assess educational and career goals.
• Empowered students through counseling and skill-building exercises.
• Helped students develop organizational, time management and study skills.