Summary
Overview
Work History
Education
Skills
Timeline
Generic

BEATRICE FRASIER

NEW HAVEN ,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Phlebotomist Floater II/ Site Lead/ Point of Care

Quest Diagnostics
07.2007 - Current
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Assigned a territory to cover phlebotomist duties within a Patient Service Center, doctor's office, or as business needs dictate.
  • Enter billing information and collect payment when required.
  • Coach, mentor, instruct, and be resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.
  • Draw Pediatric/Adolescent, Geriatric, Internal Medicine, Capillary.
  • Drug Screen
  • Point Of Care

Medical Assistant

Fair Haven Community Health Center
12.2007 - 06.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.

Depot Supervisor

Publishers Circulation Fulfilment
10.2002 - 07.2006
  • Coached, developed and trained current team members to reach business metrics.
  • Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
  • Initiated new program tracking and compliance with existing SOPs.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff hiring, training and supervision.
  • Submitted documentation and reports to upper management.
  • Revised work practices to improve efficiency, boost quality and meet production goals.

Cashier

DUNKIN DONUTS
11.2001 - 10.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

CASHIER AND CUSTOMER SERVICE

Stop & Shop
03.1996 - 02.2000
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Redeemed coupons to discount purchases.

Certified Nursing Assistant

MEDIPLEX OF STAMFORD
08.1997 - 08.1998
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Education

CERTIFICATE - Medical Assisting

Platt Technical High School
Milford, CT
07.2006

CERTIFICATE - BILLING AND CODING SPECIALIST

CARE TRAINING CENTER
New Haven, CT
05.2005

CERTIFICATE - Phlebotomy

Gateway Community College
New Haven, CT
05.2005

CERTIFICATE - EKG

Gateway Community College
New Haven, CT
02.2005

CERTIFICATE - CERTIFIED NURSING ASSISTANT

EDUCATIONAL TRAINING INSTITUTE
Bridgeport, CT
08.1996

High School Diploma -

Stamford High School
Stamford, CT
06.1996

Skills

  • Job Assignments
  • Fine Motor Skills
  • Safety Violations
  • Phlebotomy Procedures

Timeline

Medical Assistant

Fair Haven Community Health Center
12.2007 - 06.2011

Phlebotomist Floater II/ Site Lead/ Point of Care

Quest Diagnostics
07.2007 - Current

Depot Supervisor

Publishers Circulation Fulfilment
10.2002 - 07.2006

Cashier

DUNKIN DONUTS
11.2001 - 10.2002

Certified Nursing Assistant

MEDIPLEX OF STAMFORD
08.1997 - 08.1998

CASHIER AND CUSTOMER SERVICE

Stop & Shop
03.1996 - 02.2000

CERTIFICATE - Medical Assisting

Platt Technical High School

CERTIFICATE - BILLING AND CODING SPECIALIST

CARE TRAINING CENTER

CERTIFICATE - Phlebotomy

Gateway Community College

CERTIFICATE - EKG

Gateway Community College

CERTIFICATE - CERTIFIED NURSING ASSISTANT

EDUCATIONAL TRAINING INSTITUTE

High School Diploma -

Stamford High School

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