BEATRICE HAYES-POWE
Fort Worth,TX
Summary
CASE MANAGEMENT COORDINATOR Well-Trained with diverse skills in Medical, Customer Services, Administration, Payroll, Data Entry, Taxes, Case Manager, any Clerical with excellent interpersonal communication skills with organizational savvy to run a office smoothly.
Overview
7
7
years of professional experience
Work History
Equipment Help Desk
Cornerstone Staffing, Inc. Temporary Contract Position
04.2023 - 04.2023
- Worked alongside team to accomplish work goals according to schedule.
- Monitored candidates and members of public for compliance with security, campaign and other procedures.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Learned and adapted quickly to new technology and software applications
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
- Cultivated interpersonal skills by building positive relationships with others
- Excellent communication skills, both verbal and written
- Provided professional services and support in an dynamic work environment
- Resolved problems, improved operations and provided exceptional service
Customer Service Associate Team Leader
HR Block
01.2023 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
CASE MANAGER
FORTUNATE FUTURES
03.2016 - 03.2022
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed caseload of 25 children in welfare system to provide comprehensive, community-based care.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
Transport & Monitoring Supervisor
Attic Correctional Services
09.2021 - 03.2022
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment to clients on daily living activities and independent living skills.
- Developed and maintained courteous and effective working relationships.
- Transporting clients to authorized activities
- Monitoring client attitudes, appearances and behaviors
- Ensuring that clients observe program rules, policies and procedures.
- Documenting and reporting clients violations to direct supervisor and DHS in MS Word
Education
Associate of Arts - Clerical
Olive Harvey College
Chicago, IL05.1986
Skills
- Strong presentation skills
- Effective staff coach
- Management of Material Resources
- Management of Personnel Resources
- Time Management
- Judgment and Decision Making
- Management of Financial Resources
- Active Listening
- Skillfully developed departmental goals, objective, standards of performance, policies and procedures
- Recruited, hired, trained and coached on average of 10 new employees
- Assigned employee areas, scheduled staff breaks and overtime
Timeline
Equipment Help Desk
Cornerstone Staffing, Inc. Temporary Contract Position
04.2023 - 04.2023
Customer Service Associate Team Leader
HR Block
01.2023 - 04.2023
Transport & Monitoring Supervisor
Attic Correctional Services
09.2021 - 03.2022
CASE MANAGER
FORTUNATE FUTURES
03.2016 - 03.2022
Associate of Arts - Clerical
Olive Harvey College
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