Efficient professional in medical administrative support
Known for high productivity and ability to complete tasks swiftly
Specialized skills include patient scheduling, medical billing, and records management
Excel in communication, organization, and adaptability, ensuring seamless office operations
Positive patient interactions.
Hardworking, determined and dependable
Overview
3
3
years of professional experience
Work History
Caregiver, Special Needs
Elwyn California
Fountain Valley, CA
02.2018 - 10.2019
Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
Facilitated group activities for multiple special needs adults or children at once.
Created individualized care plans based on each client's unique needs and abilities.
Administered medication when needed according to doctor's instructions.
Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
Facilitated communication between clients, family members and medical staff.
Adapted existing programs to meet the specific requirements of each individual client.
Participated in team meetings to discuss client progress and share information about new treatment strategies.
Organized leisure activities like games, music or art projects to encourage creative expression among clients.
Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
Kept up-to-date on the latest developments in the field of special education through continuing education courses.
Monitored physical and emotional health of clients.
Medical Front Office Receptionist
Dr Mohammed Farukhi
Orange, CA
02.2017 - 03.2018
Analyzed customer feedback data to identify areas of improvement.
Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
Reconciled daily payments received against charges billed on each account.
Verified patient demographic information at time of check-in and check-out.
Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
Regularly reviewed office supply inventory levels and placed orders when necessary.
Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
Processed payments for services rendered using cash register or point-of-sale system.
Trained new staff members on front desk operations and processes.
Prepared charts for new patients prior to their appointment.
Provided patients with accurate information regarding hospital policies and procedures.
Resolved customer service issues in a timely manner while maintaining professionalism.
Education
Undergraduate Certificate - College of Health Science
DeVry University
Naperville, IL
07-2025
Skills
Critical thinking
Written and verbal communication
Medical billing and coding
Document scanning
Customer service
Medical record safeguarding
Problem-solving
MS office
Computer skills
ICD-10 coding
HIPAA
Medical terminology understanding
Timeline
Caregiver, Special Needs
Elwyn California
02.2018 - 10.2019
Medical Front Office Receptionist
Dr Mohammed Farukhi
02.2017 - 03.2018
Undergraduate Certificate - College of Health Science
DeVry University
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