Beatrice Kemoi
Denton,TX
Summary
Salesforce Service Cloud professional with 5+ years of hands-on experience delivering high-quality CRM solutions. Proven expertise supporting public sector and government agency implementations, leading cross-functional teams, and ensuring accessibility-compliant Salesforce solutions. Strong background in manual testing, business process mapping, and stakeholder engagement to drive successful system adoption.
Overview
10
10
years of professional experience
Work History
Salesforce QA
Goosehead Insurance Agency
12.2023 - Current
- Test and validate CRM platform functionality, including records, workflows, approval processes, validation rules, reports, dashboards, and security configurations.
- Analyze business requirements and solution design documents to create detailed test plans, test cases, and traceability matrices.
- Define and maintained requirement-to-test-case traceability to ensure full functional coverage and alignment with business objectives.
- Collaborate with stakeholders, developers, and cross-functional teams to clarify requirements, identify gaps, and refine acceptance criteria.
- Execute manual test cases across functional, regression, smoke, and sanity testing cycles to validate system behavior against requirements.
- Support User Acceptance Testing (UAT) by reviewing functional scenarios, validating outcomes, and assisting business users during testing cycles.
- Perform data validation and reconciliation testing to ensure accuracy, completeness, and consistency across source and target systems.
- Participate in daily stand-ups, requirement walk throughs, and test case review sessions with onsite and offshore teams.
- Act as a single point of contact (SPOC) for testing activities, providing knowledge transfer, guidance, and ongoing support to offshore teams.
- Log, track, and participate in defect triage discussions to prioritize issues and support timely resolution.
- Maintain version-controlled test assets and supported regression testing across multiple releases throughout the SDLC.
- Create and maintained comprehensive test documentation and reports to support audit readiness and continuous process improvement.
Salesforce QA
Sam's Club
11.2021 - 04.2023
- Collaborated with cross-functional teams to develop and implement testing strategies, contributing to a 30% reduction in post-release defects and improved overall software quality.
- Designed and implemented detailed test plans, test cases, and test scripts, achieving 95%+ test coverage across core application features.
- Conducted functional, regression, performance, and security testing for web applications, mobile platforms, and APIs, ensuring stable and secure releases.
- Performed manual and automated test execution, validating business requirements and supporting on-time delivery of multiple production releases.
- Analyzed business and technical requirements, identified gaps early, and provided actionable feedback that reduced rework and defect leakage by 25%.
- Focused on early bug detection by collaborating closely with developers during requirements analysis and refining acceptance criteria, resulting in faster defect resolution cycles.
- Provided continuous quality feedback to development teams and advocated for QA best practices, improving overall product reliability and user experience.
- Monitored the software development lifecycle to ensure compliance with quality standards, internal guidelines, and regulatory requirements.
- Continuously reviewed and improved QA processes, increasing testing efficiency by 20% and accelerating release readiness.
- Created and maintained comprehensive test documentation, including test plans, test cases, defect reports, and execution summaries.
- Provided technical guidance and mentorship to junior QA team members, improving team productivity and consistency in testing standards.
Software QA Engineer
Sigma Software,
11.2018 - 11.2021
- Performed functional and UI testing for Mobile and Web applications
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Built automated test scripts to handle repetitive software testing work.
- Collaborated with product manager and developers to resolve technical issues to meet the requirement and ensure quality product
- Created and executed test cases in TestRail
- Reviewed user interfaces for consistency and functionality
- Developed data validation through database with SQL queries.
- Created successful test scripts to manage automated feature testing,
- Planned and devised cohesive test plans for projects using advanced testing technologies.
Software QA Tester
Healthmarkets
08.2018 - 10.2018
- Executed business user test cases related to various Point of Sale tool enhancements and deployments
- This included QA, UAT and Production environments
- Identified and logged defects as needed, providing written details of the issue, and expected results
- Executed testing related to General Agency product availability within the Point-of-Sale Tools ;This included UAT and Production environments
Software Tester
Assurant Solution
02.2016 - 07.2018
- Created and maintained 100+ detailed test cases in TestRail based on thorough analysis of business requirements and technical specifications, achieving 95%+ test coverage across assigned features.
- Performed functional, UI, regression, and smoke testing across multiple releases, identifying and reporting 50+ defects in Jira with clear reproduction steps and severity levels.
- Participated in daily Scrum ceremonies (stand-ups, sprint planning, reviews, and retrospectives) to align testing activities, clarify requirements, and ensure timely delivery of sprint goals.
- Tested software builds to assess readiness for in-project and production deployment, reducing post-release defects by 20% through early validation.
- Monitored defect resolution throughout the sprint lifecycle, validated fixes, and collaborated closely with developers to resolve issues, improving overall release quality and stability.
- Provided a strong QA perspective during development and testing phases, contributing to faster defect turnaround times and smoother sprint completions.
Education
Application Support Management Course – Platform by Per Scholas - Software Engineering
Per Scholas
Dallas, TXBA - Finance
Egerton University
KenyaSkills
- TECHNICAL SKILLS
- Salesforce Service Cloud
- Public Sector / Government Implementations
- Manual Salesforce Testing
- Accessibility Testing (JAWS, Dragon, ZoomText)
- Business Process Mapping
- Requirements Gathering & Documentation
- Stakeholder & Client Management
- Team Leadership & Mentoring
- User Acceptance Testing (UAT)
- Agile / SDLC Methodologies
Timeline
Salesforce QA
Goosehead Insurance Agency
12.2023 - Current
Salesforce QA
Sam's Club
11.2021 - 04.2023
Software QA Engineer
Sigma Software,
11.2018 - 11.2021
Software QA Tester
Healthmarkets
08.2018 - 10.2018
Software Tester
Assurant Solution
02.2016 - 07.2018
Application Support Management Course – Platform by Per Scholas - Software Engineering
Per Scholas
BA - Finance
Egerton University