Beatrice Leos
New Braunfels,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Sales Representative
New Braunfels Smokehouse
10.2021 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Database entry for all incoming sales through the internet and mailing orders.
Lead Cashier
Stein Mart
11.2018 - 04.2020
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Teller
CPS Energy
08.2017 - 05.2018
- Collected payments from customers in forms of cash or check and applied it to account
- Posted payments from incoming mail to the correct account of customers
- Called customers if they sent inaccurate account numbers or date on checks
- Deposited checks to JP Chase online so checks can clear and had to balance
- Must maintain a balanced drawer at the end of the day with no errors on applying payments to customer accounts
- In the morning I would balance the vault by making sure all the checks, every tellers cash balanced and would get the deposits ready for the bank
- I also, placed change orders and verify them when received, also made sure to enter the totals in the database which was verified by a lead teller
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Teller
United Texas Federal Credit Union
01.2015 - 01.2017
- Open store by making sure we follow the secure procedures: in dual control count manifest bags that contain business and member night drop deposits, record them on the entry sheet, then, process them and post in member’s accounts
- Greet members answer any questions or concerns about their accounts, process deposits, take payments, cash checks, change order request for businesses and members
- I also, had to process cashier’s checks, money orders, order personal checks, update members address changes and close members accounts
- In dual control make sure we process and verify any cash, balance vault, balance coin machine, balance dispenser and balance ATM machine
- We must maintain our drawer by making sure we balance at the end of the day make sure teller worked is checked, scanned to flex, keep up with training and make sure we are on alert for any suspicious activity
- (210)561-4729
Teller
Wells Fargo
01.2014 - 01.2015
- Open store by making sure we follow the secure procedures, in dual control count manifest bags that contain business and customer night drops deposits, record them on the sheet, process them and put them in the post verify slot
- Greet customers answer any questions or concerns about their accounts, process deposits, make payments, cash checks, change order request for businesses and customers
- Have conversation to obtain the customer needs of sale products in opening a credit card, saving bond, money market and loans
- In dual control make sure we process and verify any cash, balance vault, balance coin machine verify manifest bags towards the end of the day
- We have to maintain our till by making sure we balance at the end of the day, make sure everything worked is checked, put reports away, keep up with our training and make sure we are on alert for any suspicious activity
- Also, WOW customers with great customer service throughout each day
- (210)651-6976
Lead Customer Service/Cashier
Stein Mart
01.2011 - 01.2014
- Open/close registers by counting so they are Balanced, audit registers throughout the day, assist other cashiers when they need badge approvals, ring-up/ return customers items, answer phone calls, take down messages, online orders; keep up with daily book with audit, alarm check, keep supplies filled and provide great customer service
- I also, would announce over the PA about our credit card and the great discounts and savings just for opening an account which required me to meet a goal every week
- (210)674-1974
Paraprofessional
N.E.I.S.D.
01.2004 - 01.2009
- Supervised special need students in the classroom while the teacher teaches, assist one on one with students during class work, made sure they met their IEP goals
- Assist students' complete small assessments on the computer and worksheet to have record of goals in their files
- Went with students in each grade level Kinder- fifth grade to participate with the class and work on modified work as listed as part of their goals
- I would test kinder-third grade ESL students before the school year, during and at the end of school year for placement
- Assisted in front office for an hour a day by answering phones, making calls, take and deliver messages, check identification for anyone who entered the school grounds
- I also, did cross guard in the morning, bus monitor in the afternoon, worked in the copy room and copied papers for the office and teachers
- (210)407-0188
Education
Bachelors - Education
Texas A&M San Antonio
01.2014
Associates - Teaching
San Antonio College
01.2010
Graduate - undefined
New Braunfels High School
New Braunfels, Texas01.1993
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft Power point
- 10 key by touch
- Cash handling
- Customer service
- Bilingual
- Fax machines
- Time management
- Active listening
- Problem-solving
- Product knowledge
- Goal oriented
Languages
Spanish
Limited Working
Timeline
Customer Service Sales Representative
New Braunfels Smokehouse
10.2021 - Current
Lead Cashier
Stein Mart
11.2018 - 04.2020
Teller
CPS Energy
08.2017 - 05.2018
Teller
United Texas Federal Credit Union
01.2015 - 01.2017
Teller
Wells Fargo
01.2014 - 01.2015
Lead Customer Service/Cashier
Stein Mart
01.2011 - 01.2014
Paraprofessional
N.E.I.S.D.
01.2004 - 01.2009
Associates - Teaching
San Antonio College
Graduate - undefined
New Braunfels High School
Bachelors - Education
Texas A&M San Antonio
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