Beatrice A. Lewis

Dynamic and customer-focused professional with extensive experience in call center operations, benefits and claims resolution, and administrative roles. Proven ability to handle high-pressure situations with diplomacy and composure, ensuring exceptional customer satisfaction. Skilled in leveraging strong research, communication, and multitasking abilities to efficiently resolve complex inquiries. Dedicated to maintaining compliance with laws, regulations, and organizational policies, while upholding confidentiality and integrity in all interactions. Adept at fostering positive relationships with stakeholders and contributing to a culture of excellence and service quality.