Summary
Overview
Work History
Education
Skills
Work Availability
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BEATRICE LEWIS

BEATRICE LEWIS

Convent, LA,LA

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Rational Remote Customer Service with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 3 years of expertise in Remote Customer Service for [Remote] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and Excel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Customer Service Office Depot
01.2015 - Current
  • Performed all administrative and clerical tasks
  • Assisted with any administrative work, including editing, proofreading, and distributing of documents
  • Handled all incoming and outgoing mail
  • Handled health forms and filed them appropriately
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems

Remote Analyst

Louisiana Revenue, De
San Francisco, Llagas, CA
01.2009 - 01.2015
  • Answered calls and scheduled appointments
  • Provided clients with general information
  • Sorted incoming mail and handled outgoing mail
  • Processed bills and handled other confidential documents
  • Made copies, input data, and performed other important clerical

Remote Clerk

AIO Healthcare
01.2000 - 01.2009
  • Served as liaison between health professionals and patients
  • Provided patients with necessary information about company and its services
  • Processed insurance claims and paperwork
  • Made and received calls and scheduled appointments
  • Maintained filing system and organized customer documents for easy retrieval of information
  • Managed calendars and scheduled appointments to maintain smooth flow of operations
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Reviewed files, records and other documents to obtain information to respond to requests
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Processed incoming and outgoing mail and packages according to established procedures
  • Informed and supported business leaders through consistent communication and administrative support duties
  • Supported staff on special assignments and ad hoc projects
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding

Associate

Lutcher High School
  • Lutcher La
  • 1997
  • HIGH SCHOOL diploma: Liberal Arts
  • And General Studies
  • Made copies, input data, and performed other important clerical tasks
  • Validated results and performed quality assurance to assess accuracy of data
  • Monitored compliance and filing requirements in conjunction with staff and management
  • Installed system updates to address vulnerabilities and reduce security issues
  • Generated reports detailing findings and recommendations
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Education

Bachelor of Science - Criminal Justice

Strayer University
06.2025

Bachelor of Arts -

ITT Technical Institute
St Rose, La
03.2012

MedVance Institute
10.2010

Skills

  • Account Reconciliation
  • Financial Management
  • Complex Problem-Solving
  • Data Modeling
  • Customer Experience Control
  • Digital Databases
  • Coded UI
  • MS Excel
  • Set Up Devices
  • Troubleshoot Service Issues
  • Complaint Resolution
  • Account Updating
  • High-Energy Attitude
  • Conflict Resolution
  • Problem-Solving Abilities
  • Critical Thinking
  • Professional Telephone Demeanor
  • Technical Support
  • Call Triaging

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Customer Service Office Depot
01.2015 - Current

Remote Analyst

Louisiana Revenue, De
01.2009 - 01.2015

Remote Clerk

AIO Healthcare
01.2000 - 01.2009

Associate

Lutcher High School

Bachelor of Science - Criminal Justice

Strayer University

Bachelor of Arts -

ITT Technical Institute

MedVance Institute
BEATRICE LEWIS