Beatrice Litofsky
Customer Service Associate
Dallas,TX
Summary
Dynamic Customer Service Associate with a proven track record at Home Depot, excelling in problem resolution and customer support. Recognized for enhancing customer satisfaction through empathetic communication and efficient order processing. Skilled in POS system operation and team collaboration, consistently achieving high levels of client loyalty and positive feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Home Depot, USA
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in customer service protocols, elevating overall team's performance.
Education
High School Diploma -
Banquete High School
Banquete, TX01-2016
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
- Refunds and exchanges
- Inbound and outbound calling
Accomplishments
Received numerous Homers Awards for customer satisfaction, including a personal letter from a customer to my manager commending my assistance.
Timeline
Customer Service Associate
Home Depot, USA
02.2024 - Current
High School Diploma -
Banquete High School