Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beatrice Martinez

San Antonio,TX

Summary

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Direct Support Professional 2

San Antonio State Supported Living Center
04.2022 - 04.2025
  • Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
  • Implemented individualized care plans based on clients' specific needs and goals
  • Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
  • Promoted socialization by organizing recreational activities and outings for clients to engage in the community
  • Maintained accurate records of client progress, behaviors, incidents, and medical information
  • Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients
  • Responded promptly to emergencies or crisis situations following established protocols
  • Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
  • Developed positive relationships with clients through active listening, empathy, and effective communication
  • Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
  • Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
  • Provided emotional support to individuals facing challenges or difficult situations
  • Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
  • Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
  • Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals
  • Participated in ongoing training programs to enhance knowledge/skills related to disability services
  • Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
  • Documented all interactions/observations accurately and maintained confidentiality of client information
  • Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
  • Provided transportation and accompanied clients to appointments, errands, and social outings
  • Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
  • Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
  • Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
  • Monitored and reported any changes in clients' health or behavior to the appropriate healthcare professionals or supervisors
  • Ensured a clean and organized living environment for clients by performing light housekeeping duties
  • Assisted individuals with intellectual disabilities in developing cognitive skills through structured activities and exercises
  • Fostered a supportive and inclusive environment that respected each individual's rights, choices, and preferences
  • Demonstrated patience, compassion, and empathy when working with individuals who may exhibit challenging behaviors or communication difficulties
  • Collaborated with team members to develop/implement behavior support plans tailored to meet the unique needs of each individual served
  • Participated in staff meetings/trainings to stay updated on best practices/protocols related to direct support services
  • Provided crisis intervention/support during emotional distress or behavioral crises
  • Promoted community integration by facilitating participation in social/recreational activities outside the residential setting
  • Maintained accurate documentation of services provided including progress notes, incident reports, medication logs etc
  • Ensured compliance with all applicable regulations/laws governing disability services

Caregiver

AccentCare
11.2020 - 12.2020
  • Assist with personal Hygiene.
  • Assist with meal preparations
  • Assist with light housekeeping
  • Monitored client's nutritional requirements
  • Provided client with a comforting environment
  • Assist putting to bed.
  • Provided compassionate daily care

Cook/Kitchen Aide

Veranda Senior Living
04.2020 - 10.2020
  • Cooking/Serving meals
  • Food Prep
  • Restock Pantry,Fridges, Table Condiments
  • Refill Ice Machine, Drink Despencer and soap Despencer.
  • Sweep and Mop kitchen and Dinning Room.
  • Wash Dishes
  • Roll Silverware

Provider

Legacy Home Health Agency
11.2019 - 12.2019
  • Assisted with house hold chores.
  • Provided comfort when needed.
  • Assisted with cooking
  • Assisted with putting away groceries
  • Accompanied to outings.

Direct Support Professional

DIRECT SUPPORT PROFESSIONAL
08.2018 - 12.2019
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Documented current patient information including vital signs, behaviors and eating habits.
  • Collected specimens to assist with diagnostic and treatment protocols.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Enhanced patient well being by supporting participation in recreational activities.
  • Completed data entries in charts and logbooks to document client progress.
  • Monitored clients' progress to report necessary changes.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Transported client to doctor's appointments and to complete other related errands.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.

Cook

LORADO TACO
01.2018 - 08.2018
  • Clean filters to deep fryers
  • Wash Dishes, Sweep, Mop, Clean counter spaces and tables.
  • Weigh food
  • Make sandwiches, wraps, Salsas, Tacos, Tortillas and Plates
  • Restock walk in fridge/Freezer, and Hot Box
  • Inventory of meats
  • Checked Temperatures.
  • Completed Food Orders.
  • Fill and Restock Salsa Bar.
  • Maintained constant awareness of stock levels and performed formal inventory

Assistant

Diabetic Shoe Company
01.2018 - 07.2018
  • Called Dr. offices and clinics to confirm paperwork orders and to get updates on waiting Orders.
  • Organized Files
  • Faxed and input Data in the computer.
  • Handled Cash purchases
  • Prepared request forms for Doctor approval.
  • Collect Insurance information and contact Insurance carrier for confirmation.
  • Answer phone

WIC Assistant

WIC
06.2017 - 08.2017
  • Assist in handing out Summer Meals.
  • Organizing files and paperwork.
  • Cleaning Classroom.
  • Meal Intake
  • Take Weight and Height Babies and Children
  • Input Data in Computer
  • Call and Schedule appointments.
  • Escorted to Proper office.
  • Restocking Supplies needed.

Housekeeper

MARRIOTT
01.2017 - 06.2017
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Swept and damp-mopped private stairways and hallways.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Swept and vacuumed floors, hallways and stairwells.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Responded to guest requests for linens or Certain items quickly.
  • Reported all maintenance issues to the housekeeping status board.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Set up and cleaned banquet and conference rooms.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Supplied guests with extra towels and toiletries when requested.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Organized supplies for efficient use based on expected customer needs.

Cashier

WALMART
01.2016 - 08.2016
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

Host

APPLEBEES
08.2015 - 11.2015
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Notified servers after seating parties in section for prompt service.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Cleaned seating area and checked restrooms

Education

High School Diploma -

Uvalde High School
Uvalde, TX
12.2015

Skills

  • Data entry documentation
  • Spreadsheet development
  • Senior care
  • Executive presentation development
  • HIPAA
  • Caregiving
  • Nursing home experience
  • Cleaning
  • Personal Assistant Experience
  • Patient care
  • CPR
  • Documentation and reporting
  • Communication Skills
  • Editing and proofreading
  • Working with people with developmental disabilities
  • Organizational Skills
  • Support services
  • Directing visitors
  • Records management systems
  • Multi-line phone systems
  • Oral and written communication
  • Cooking
  • Faxing documents
  • Direct support
  • Developmental Disabilities Experience
  • Behavior Management
  • Hoyer lift
  • Home health
  • Assisting with ADLs
  • Alzheimer's care
  • Dementia care
  • File and data retrieval systems
  • Excel spreadsheets
  • Hospice care
  • Managing office supplies
  • People Skills
  • Transmitting files
  • Memory care
  • Transporting files
  • Proposal writing
  • Copying medical records
  • Organizing packages
  • Check processing
  • First aid
  • Special Needs
  • Group home
  • Program file distribution
  • Meal preparation
  • Care plans
  • Recordkeeping and bookkeeping
  • Document retrieval
  • Insurance eligibility verification
  • Home care
  • Calendar management
  • Sensitive material handling
  • Patient monitoring
  • Database entry
  • Assisted living
  • Working with people with autism
  • Patient observation
  • Schedule and calendar management
  • Resident's rights
  • Documentation
  • Behavior redirection
  • Client documentation
  • Housekeeping tasks
  • Direct patient care
  • Transportation
  • Team collaboration
  • Multitasking and organization
  • Daily living support
  • HIPAA compliance
  • De-escalation techniques
  • Charting and documentation
  • Adaptive equipment use
  • Hygiene assistance
  • Therapeutic instruction
  • Personal care assistance

Certification

  • Driver's License
  • CPR Certification

Timeline

Direct Support Professional 2

San Antonio State Supported Living Center
04.2022 - 04.2025

Caregiver

AccentCare
11.2020 - 12.2020

Cook/Kitchen Aide

Veranda Senior Living
04.2020 - 10.2020

Provider

Legacy Home Health Agency
11.2019 - 12.2019

Direct Support Professional

DIRECT SUPPORT PROFESSIONAL
08.2018 - 12.2019

Cook

LORADO TACO
01.2018 - 08.2018

Assistant

Diabetic Shoe Company
01.2018 - 07.2018

WIC Assistant

WIC
06.2017 - 08.2017

Housekeeper

MARRIOTT
01.2017 - 06.2017

Cashier

WALMART
01.2016 - 08.2016

Host

APPLEBEES
08.2015 - 11.2015

High School Diploma -

Uvalde High School

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