Beatrice Mendez
Madera,CA
Summary
Dynamic customer service professional experienced in both call-center and retail store settings. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Build and maintain enduring customer relationships to boost sales and generate repeat business.
Overview
12
12
years of professional experience
Work History
On- Call Barber
Self Employed
Madera, CA, USA
01.2022 - Current
- Cut and trim hair according to clients’ instructions or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
- Record services provided on cashiers’ tickets or receive payment from customers.
- Create repeated businesses by developing long-term relationships with regular customers.
- Promptly field all incoming phone calls and scheduled appointments.
- Greet clients upon entry and provide knowledgeable customer service.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Answered incoming telephone calls and scheduled appointments for clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Consistently received positive performance reviews from guests.
Sales Associate
WSS
Fresno, CA
07.2025 - 09.2025
Regional Sales Manager
Metro PCS by T-Mobile
Madera, CA, USA
06.2013 - 12.2020
- Analyze each store’s performance for individual and cross-market performance gaps and opportunities areas.
- Meet regularly with Store Managers to discuss day-to-day operations, upcoming store events, promotions, and training.
- Check email multiple times per day to ensure ‘important messages” don’t get missed.
- Conduct coaching conversation with Managers and Employees during visits.
Education
High School Graduate - Barber
Paul Mitchell School
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Cleaning and sanitation
- Highly motivated self-starter
- Client consultation
- Strong leader
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
WSS
07.2025 - 09.2025
On- Call Barber
Self Employed
01.2022 - Current
Regional Sales Manager
Metro PCS by T-Mobile
06.2013 - 12.2020
High School Graduate - Barber
Paul Mitchell School