Goal-oriented manager with distinguished experience in the Automotive Industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Beatrice Muresanu
Business & Sales Professional
Kenosha,WI
Summary
Overview
8
years of professional experience
Work History
Zeigler Automotive Group
BDC Sales Manager
09.2022 - 05.2023
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Processed timecards and payroll data for team of employees.
- Managed and updated employee benefits information.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Boucher Automotive Group
Sales Consultant
06.2020 - 09.2022
Job overview
- Used CRM (customer relationship management) system to communicate and follow up with leads that walked in, called, or inquired on vehicles digitally.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Effectively presented solutions to clients and assisted them with their entire purchase process.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest brand innovations innovations and technological advancements through continuous training.
Implicit Success Marketing
Intern
06.2020 - 11.2020
Job overview
- Supported Marketing Director with creating project marketing materials to promote services.
- Assisted in developing integrated marketing strategies for small businesses.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Target
Sales Associate
01.2018 - 01.2019
Job overview
- Developed customer service skills
- Learned organizational skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained new employees on customer service, money handling and organizing strategies.
Olive Garden
Waitress
01.2015 - 01.2017
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Gateway Technical College Kenosha, WI
A.A.S from Marketing
05.2020
University Overview
- Honor Roll- All Semesters
- Dean's List- All Semesters
- 3.8 GPA
Skills
- Customer Relationship Management
- Pricing Strategies
- Market Strategy
- Direct and Digital Sales
- Customer Needs Assessments
- Performance Evaluations
- Sales Forecasting
- Product and Service Knowledge
- Quota Achievement
- Performance Optimization
- Coaching and Mentoring
Accomplishments
Accomplishments
- Guided a team towards increasing the percentage of appointments set by 8% from one month to the next.
- Consecutively among the Top 3 sales consultants for gross and volume.
- Received a promotion to a management role after 2 years of working in sales.
- Developed training materials and streamlined processes to improve organization of the BDC department.
- Supervised team of 6 staff members.
- Used Microsoft Excel to track improvements from month to month.
Additional Information
Additional Information
- Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Limited Working
Hobbies
Hobbies
Outside of work I am a fitness enthusiast and love spending time outdoors! I enjoy spending time with my daughter and my two pets. Traveling has always been a big part of my life and the next place on my Bucket List is Australia.
Timeline
BDC Sales Manager
Zeigler Automotive Group
09.2022 - 05.2023
Sales Consultant
Boucher Automotive Group
06.2020 - 09.2022
Intern
Implicit Success Marketing
06.2020 - 11.2020
Sales Associate
Target
01.2018 - 01.2019
Waitress
Olive Garden
01.2015 - 01.2017
Gateway Technical College
A.A.S from Marketing
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