Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Beatrice Ngila

Worcester,MA

Summary

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.

Overview

3
3
years of professional experience

Work History

Part Time Key Holder

Holister Co
Marlborough
11.2023 - Current
  • Lead a team of associates to ensure operational tasks and procedures are successful
  • Complete open and closing store routines
  • Keep a strong customer engagement and meet their needs as they shop.

Intake Coordinator

Vanderburgh House
Worcester
11.2021 - 08.2023
  • Answer any intake calls regarding the sober houses
  • Direct them to the application
  • Conducted the phone screen
  • Scheduled their move ins to the applied sober house.

Education

Bachelor's degree - Public Health

Umass Lowell
Lowell, MA
05.2026

Associate's - Public Health

Quinsigamond Community College
Worcester, MA
12.2023

Skills

  • Intake Experience
  • Communication skills
  • Customer service
  • Customer support
  • English
  • Sales
  • Anatomy knowledge
  • Front desk
  • Time management
  • Office experience
  • Medical Terminology
  • Customer Service Management
  • Cash Handling Accuracy
  • Bank Deposits
  • Team member development
  • Staff Oversight
  • Store maintenance

Languages

Swahili
Native/ Bilingual

Affiliations

  • Traveling
  • Crew
  • Hiking

Timeline

Part Time Key Holder

Holister Co
11.2023 - Current

Intake Coordinator

Vanderburgh House
11.2021 - 08.2023

Bachelor's degree - Public Health

Umass Lowell

Associate's - Public Health

Quinsigamond Community College

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Beatrice Ngila