Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Languages
Work Availability
Quote
Timeline
Hi, I’m

BEATRICE NISTOR

Costa Mesa,CA
BEATRICE NISTOR

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
years of professional experience
1
Certification

Work History

Hotfoot Logistics

Driver
09.2023 - 01.2024

Job overview

  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Daniel's Used Goods

Customer Service Associate/ Helper
08.2021 - 12.2023

Job overview

  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Solved problems with products and services by providing customers with technical support.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Doodle Deliveries

Delivery Driver
12.2022 - 01.2023

Job overview

  • Picked up packages, drove short haul routes, accurately organized packages onto van, met 95% percent of delivery goals
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

STORAMERICA SELF STORAGE

Assistant Property Manager
12.2021 - 08.2022

Job overview

  • Assisted property manager with property maintenance, provided customers with invoices by deadline, assisted in mailing PLN and NLS notices as needed, default client management, assisted in the auction process for defaulted customers, collected payments, rented units to new customers in a friendly and cheerful manner
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

loanDepot

Call Monitoring Analyst
05.2021 - 11.2021

Job overview

  • Audited calls based on a strict set of guidelines and procedures, ensured all compliance and fair lending requirements are upheld, conveyed relevant feedback to enhance the customer experience

Kelly Services

Customer Service, HEDIS Measurement and Reporting @Centene Temp position
01.2021 - 04.2021

Job overview

  • Managed client records, exhibited discretion with customer private information not limited to social security number, phone numbers, date of birth, performed data entry for customer information, answered calls from customers as well as doctors and their staff, investigated claim information for tracking and reporting for the Hedis government audit

SkillSet Group, LLC

Default Prevention Specialist (temp)
02.2020 - 10.2020

Job overview

  • Developed and updated tracking spreadsheets using Microsoft Office, generated reports of findings to help management with making key decisions, handled 300 calls per day to address student inquiries and concerns, maintained excellent attendance record consistently arriving lo work on time, monitored social media and online sources for industry trends

EGumball Inc

Customer Account Executive
01.2019 - 01.2020

Job overview

  • Followed through with client requests to resolve problems, resolved customer complaints while prioritizing customer satisfaction and loyalty, suggested new procedure to persuade cancelling customers to stay with company, resulting in 50% decrease in cancelation, achieved and consistently exceeded revenue quota through product and service promotion during routine calls, conferred with customers about concerns with products or services to resolve problems and drive sales, spearheaded customer satisfaction survey and analyzed results to make action plans

Uber Eats / Postmates

Courier
08.2016 - 01.2019

Job overview

  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways, established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions, greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries

Internet Local Listings

Tech Support Consultant/ ESCALLATIONS
02.2016 - 02.2017

Job overview

  • Processed over support requests weekly for technical assistance on wide range of issues related to SEO and Ranking, devised solutions to operations issues related to front page placement and SEO, working closely via phone, email, live chat and web teleconference, created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team, maintained and updated Salesforce customer service database, assisted customers with product selection based on staled needs, proposed use and budget, managed customers' expectations of support and technology functionality to provide positive user experience, resolved escalated issues by serving as subject matter expert on wide- ranging issues related to SEO, documented all transactions and support interactions in system for future reference and addition to knowledge base, retained existing clients and developed new accounts by extending high quality and efficient support service, activated accounts for clients interested in new services

Local Lighthouse

Collections Representative
06.2015 - 02.2016

Job overview

  • Collection of payments for past due clients, retention, general customer service

Local Splash

Customer Service Representative
08.2013 - 08.2015

Job overview

  • Retained existing clients and developed new accounts by extending high quality and efficient support service, resolved customer complaints while prioritizing customer satisfaction and loyalty, collection of past due payments

Life Storage

Assistant Property Manager
01.2023 - 09.2023

Job overview

  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

Education

Katella High School Anaheim
Anaheim, CA

High school diploma or GED from General Studies

University Overview

Cal State Fullerton
Fullerton, CA

Bachelor's degree from Linguistics and Political Science

University Overview

Concorde Career College-Garden Grove
Garden Grove, CA

Certificate from Medical Assistant
06.2015

University Overview

Skills

  • E-Commerce
  • Digital Marketing
  • User Experience (UX)
  • SEM
  • Search Engine Optimization (SEO)
  • Live Chat
  • Courier
  • WordPress
  • Salesforce
  • CRM Software
  • Branding
  • Social Media Management
  • Email Marketing
  • User Interface (UI)
  • Google Analytics
  • B2B Sales
  • Adobe Creative Suite
  • PPC Campaign Management
  • Analytics
  • Market Research
  • Google AdWords
  • Marketing Automation
  • Microsoft Excel
  • Microsoft Word
  • Customer service
  • Spanish
  • Microsoft Outlook
  • Driving
  • Negotiation
  • Microsoft Office
  • Leadership
  • Call monitoring
  • Time management
  • Windows
  • Bilingual
  • Benefits administration
  • Typing
  • VPN
  • Analysis skills
  • TCP/IP
  • TCP
  • DNS
  • Customer support
  • Project management
  • Customer Rapport
  • Schedule Management
  • Customer Service
  • Time Management
  • Safe Driving Techniques
  • GPS and Route Planning
  • Valid Driver's License
  • Service Dispatching
  • Sales and Marketing
  • Resident Satisfaction

Certification

  • First Aid Certification, Microsoft Office Specialist, 06/01/15, Present
  • Driver's License
  • Certified Apartment Manager

Assessments

Assessments
  • Call Center Customer Service, Expert, 11/01/20, https://share.indeedassessments.com/attempts/1219e97d51bee7d8fbe20b719454c931eed53dc074545cb7
  • Problem solving, Highly Proficient, 12/01/20, https://share.indeedassessments.com/attempts/146ac8317ab4cc951f160757ff906c89eed53dc074545cb7
  • Customer service, Highly Proficient, 05/01/22, https://share.indeedassessments.com/attempts/cefea451c3a4360201705fefda4c022a

Personal Information

Personal Information
Willing To Relocate: Anywhere

Languages

English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Professional Working
Availability
See my work availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
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Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Driver
Hotfoot Logistics
09.2023 - 01.2024
Assistant Property Manager
Life Storage
01.2023 - 09.2023
Delivery Driver
Doodle Deliveries
12.2022 - 01.2023
Assistant Property Manager
STORAMERICA SELF STORAGE
12.2021 - 08.2022
Customer Service Associate/ Helper
Daniel's Used Goods
08.2021 - 12.2023
Call Monitoring Analyst
loanDepot
05.2021 - 11.2021
Customer Service, HEDIS Measurement and Reporting @Centene Temp position
Kelly Services
01.2021 - 04.2021
Default Prevention Specialist (temp)
SkillSet Group, LLC
02.2020 - 10.2020
Customer Account Executive
EGumball Inc
01.2019 - 01.2020
Courier
Uber Eats / Postmates
08.2016 - 01.2019
Tech Support Consultant/ ESCALLATIONS
Internet Local Listings
02.2016 - 02.2017
Collections Representative
Local Lighthouse
06.2015 - 02.2016
Customer Service Representative
Local Splash
08.2013 - 08.2015
Katella High School Anaheim
High school diploma or GED from General Studies
Cal State Fullerton
Bachelor's degree from Linguistics and Political Science
Concorde Career College-Garden Grove
Certificate from Medical Assistant

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BEATRICE NISTOR