Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Improved project efficiency by analyzing business processes and identifying areas for improvement.
Senior Business Analyst
MTN Communications
03.2021 - 03.2023
Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Improved project efficiency by analyzing business processes and identifying areas for improvement.
Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
Streamlined workflow for better productivity with the implementation of new software solutions.
Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Enhanced stakeholder engagement through effective communication of complex data and insights.
Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
Identified cost-saving opportunities by conducting thorough financial analysis on company expenditures.
Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
Analyzed competitive landscape through market research activities, providing valuable insights into emerging trends that informed strategic direction.
Mentored teams and streamlined Type techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
Optimized resource allocation by conducting capacity planning exercises based on historical data and forecasted demands.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Analyzed performance metrics to identify opportunities to increase sales.
Directed business analysts in executing and delivering various tactical and strategic plans.
Created new analytical systems to boost vital business metrics visibility.
Collaborated with internal business partners to implement commission arrangements.
Analyzed sales, profitability and market conditions and presented findings in cohesive format.
Grew business analysis team to support division growth and create robust team by replacing underperforming staff and recommending staff members for permanent roles.
Reduced corporate expenses by streamlining incentive and demand processes across regions.
Collaborated with stakeholders to define project objectives and criteria.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Conducted interviews with key business users to collect information on business processes and user requirements.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Performed gap analysis to identify areas of improvement.
Surveyed clients to ascertain requirements and expectations for product.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Assessed business requirements to forecast annual budgetary operational costs.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Collaborated with teams in product line transition to streamline manufacturing footprint.
Analyzed open orders, backlog, and sales data to provide sales team with insights.
Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Generated business intelligence reports to inform strategic decision-making.
Executed analysis of risks and identified risk mitigation strategies.
Drafted reports on company financial metrics to assess successes and account for deficiencies.
Analyzed data to identify root causes of problems and recommend corrective actions.
Collaborated with stakeholders to identify business needs and data sources.
Generated ad-hoc reports to evaluate specific business requirements.
Utilized data visualization techniques to present and explain complex data sets.
Created data models to support decision-making processes.
Go To Market Analyst
MTN Communications
11.2017 - 03.2021
Leveraged predictive analytics techniques to anticipate changes in consumer demand patterns, guiding proactive strategy adjustments.
Improved product positioning with comprehensive SWOT analysis and strategic recommendations.
Collaborated with cross-functional teams to implement successful product launches and campaigns.
Streamlined data collection processes for enhanced efficiency and accuracy in market research.
Optimized pricing models to maximize revenue while maintaining competitive advantage in the market.
Participated in trade shows/conferences to gather first-hand information about competitors'' productsservices.
Monitored brand sentiment across social media channels, addressing concerns promptly for enhanced reputation management.
Developed insightful reports to inform senior management decision-making on growth opportunities.
Increased market share by conducting in-depth competitor analysis and identifying emerging trends.
Enhanced marketing strategies, closely monitoring industry developments and consumer preferences.
Assessed customer satisfaction levels through surveys and focus groups, informing improvements to products/services offerings.
Benchmarked company performance against industry standards for continuous improvement efforts.
Established strong relationships with industry experts, gaining valuable insights into market dynamics.
Evaluated promotional effectiveness by measuring ROI on marketing initiatives, optimizing future campaigns accordingly.
Identified untapped markets through thorough geographic analysis, driving expansion plans in new regions.
Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Identified appropriate marketing channels and target customers for campaigns.
Utilized specialized software to capture and process data.
Collaborated with cross-functional teams to develop and implement market research strategies.
Generated reports to support development and implementation of marketing plans.
Managed campaigns for various clients that consistently exceeded sales goals.
Project Coordinator
MTN
03.2015 - 11.2017
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
Commercial Trade Marketing Analyst
MTN
05.2008 - 03.2015
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Validated results and performed quality assurance to assess accuracy of data.
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Queried databases for information needed for report processing.
Identified and resolved problems through root cause analysis and research.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
Conducted workplace compliance training to reduce liability risks and operate effectively.
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Optimized core processes to improve business performance and operational agility.
Increased efficiency by streamlining data analysis processes and implementing automation tools.
Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Cultivated relationships with industry leaders and within company to share tips and information.