Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Beatrice Popa

Bucharest,România
Beatrice Popa

Summary

Energetic Hostess with exceptional experience( 8 years ) enhancing customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused- excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure the customer well-being.Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Casino Dealer offering 2 -years background operating and supervising “Online casino” Blackjack, roullete,baccarat table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented team leader with excellent problem-solving and relationship-building skills. Passionate Teacher experience in helping adult learners and minor students develop advanced abilities. Imparts deep love of subject area through well-planned lessons and hands-on activities. Consistently earns top marks from students for fun, engaging and in-depth classes. Skilled leader of dance classes with success planning choreography and coaching individual students. Knowledgeable about posture, strength coaching and flexibility needs. Works well with very young students and students new to dance.

Overview

6
years of professional experience

Work History

Wizz Air

Flight Attendant
09.2021 - 06.2023

Job overview

  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Responded to passenger emergencies to provide first aid.
  • Advised passengers of flight regulations to maximize safety and security.
  • Answered passengers' questions about flight, aircraft and destination.
  • Assisted passengers with storing luggage and helped locate seating.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Pragmatic Play

Casino Floor Supervisor
06.2020 - 07.2021

Job overview

  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Watched closely to catch errors and notified surveillance or irregularities.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Orchestrated staffing to support adequate disposition of dealers at monitored tables.

Pragmatic Play

Casino Table Games Dealer ( Online )
01.2020 - 07.2020

Job overview

  • As an Online Casino Dealer, you will be spending most of your working day live on camera; hosting casino games and interacting with players who are live-streaming the games to their devices. You will be working rotating shifts with regular breaks.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Learned and followed company procedures to maintain consistency and standards.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Monitored game for potential security risk to protect operation and players.
  • Controlled equipment such as roulette wheels to run games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Trained new dealers in rules and operation of different games.

Dance World Academy

Professional Dance Instructor
09.2017 - Current

Job overview

  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
  • Provided feedback, guidance and support to students on participation and performance.
  • Organized activities to promote learning and increase student enjoyment.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Supported students in identifying, setting and achieving personal goals.
  • Assisted students in developing self-advocacy and support skills.
  • Implemented research-based curriculum and instructional strategies for self-enrichment topics.
  • Advised students on selecting and developing effective study habits for self-enrichment topics.
  • Facilitated learning of various self-enrichment topics through detailed lesson plans.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
  • Created interactive activities to engage students and maximize learning.

Ocean Reef Club Key Largo

Restaurant Hostess
06.2023 - Current

Job overview

  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Checked in with servers to confirm preparedness before seating customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Relayed guest comments or suggestions to manager on duty for further action.

Gunbarrel Tavern& Eatery

Restaurant Hostess
06.2019 - 10.2019

Job overview

  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Ocean Reef Club Key Largo

Server
06.2023 - Current

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Hiperyon University
Bucharest,Romania

Master Of Arts from Cinema Dramaturgy,film And Tv Screenplay

Titu Maiorescu University
Bucharest 040441, Romania

Bachelor’s Degree. from Faculty of Communication Sciences And Internationa
06.2020

Mircea Vulcănescu Technological High School
Bucharest, Romania

Baccalaureate from Tourism And Food
06.2018

Skills

  • Compliance Requirements
  • Supporting Promotions
  • Customer Needs Assessments
  • Project Requirements
  • Resolving Complaints
  • Client Support
  • Customer Satisfaction
  • Service Quality
  • Staff Support
  • Guest Services
  • Cooking Methods
  • Kitchen Staff Coordination
  • Mobile Order Management
  • Performance Strategies
  • Dining Reservations
  • Safe Food Handling
  • Practice Management
  • Suggestive Selling Techniques
  • Workflow Coordination
  • Answer Telephone Calls
  • Personal Grooming Standards
  • Front Counter Support
  • Restaurant Operation
  • Organization and Time Management
  • Customer Loyalty
  • Reservation Planning
  • Front of House Management
  • Hospitality Management
  • Wheelchair Support
  • Front- and Back-Of-House Coordination
  • Train Staff
  • Guest Flow
  • Customer Service
  • Bussing Experience
  • Shift Management
  • Greet Guests
  • Buffet Setup and Takedown
  • Computer Tracking
  • Deal Cards
  • Critical Thinking
  • Hand-Eye Coordination
  • Selling Skills
  • Service Management
  • Time Management
  • Creative Solutions
  • Gameplay Knowledge
  • Card Shuffling
  • Resolving Conflicts
  • Active Listening Skills
  • Card Counting
  • Conflict Management
  • Customer Inquiries
  • Table Game Rules
  • Maintain Security
  • Identify Cheating
  • Emotional Support
  • Providing Feedback
  • Educational Opportunities
  • Learning Skills Development
  • Food Services
  • Group Teaching
  • Informative Lectures
  • Behavior Management
  • Performance Background
  • Educational Software
  • Safety Understanding
  • Personalized Support
  • Classroom Observation
  • Item Promotion
  • Operation Monitoring
  • Menu Item Recommendation
  • Operational Efficiency and Safety
  • Customer Service and Rapport
  • Table Setting Arrangements
  • Menu Presentation
  • Contamination Prevention
  • Hospitality Control Solutions Aloha Point-of-Sale
  • Monitoring
  • Corrective Actions
  • Active Listening
  • Conflict and Complaint Resolution
  • Food Sales and Promotion
  • High-Energy and Stamina
  • Check Payment Processing

Languages

Italian
Native or Bilingual
English
Full Professional
Romanian
Native or Bilingual

Timeline

Restaurant Hostess

Ocean Reef Club Key Largo
06.2023 - Current

Server

Ocean Reef Club Key Largo
06.2023 - Current

Flight Attendant

Wizz Air
09.2021 - 06.2023

Casino Floor Supervisor

Pragmatic Play
06.2020 - 07.2021

Casino Table Games Dealer ( Online )

Pragmatic Play
01.2020 - 07.2020

Restaurant Hostess

Gunbarrel Tavern& Eatery
06.2019 - 10.2019

Professional Dance Instructor

Dance World Academy
09.2017 - Current

Hiperyon University

Master Of Arts from Cinema Dramaturgy,film And Tv Screenplay

Titu Maiorescu University

Bachelor’s Degree. from Faculty of Communication Sciences And Internationa

Mircea Vulcănescu Technological High School

Baccalaureate from Tourism And Food

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Beatrice Popa