Beatrice Qualls

• Making drinks and serving all products with friendly, individualized attention towards each customer

• Maintain an understanding of all drink and food offerings; memorize basic tea recipes

• Clarify any concerns about allergies or styles of food preparation

• Proper handling of cash register, P.O.S. system, and ordering tablets

• Collaborating with kitchen for prompt and correct delivery of orders

• Perform opening and closing procedures for the day and following day

• Daily cleaning of work stations, kitchen area, and bathroom

• Keeping the stations stocked on floor level

• Deal with complaints or problems with a positive attitude

• Provided accurate information about products, prices and services.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Tracked sales performance metrics to identify trends in the market place.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

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• 1. Greeting and assisting customers in a friendly and helpful manner.
• 2. Taking customer orders accurately and efficiently.
• 3. Scooping ice cream and preparing desserts according to company standards.
• 4. Maintaining cleanliness and organization of the store and work areas.
• 5. Restocking ice cream flavors, toppings, and supplies as needed.
• 6. Handling cash and processing transactions accurately.
• 7. Following food safety guidelines and procedures.
• 8. Providing product knowledge and recommendations to customers.
• 9. Handling customer inquiries and complaints professionally.
• 10. Collaborating with team members to ensure smooth operation of the store.