Beatrice Ramirez
Hyrum
Summary
Dynamic hotel manager with a proven track record at Quality Inn Logan, excelling in guest relations and staff training. Enhanced guest satisfaction through innovative service initiatives and effective complaint resolution. Skilled in cash handling and operational efficiency, fostering a collaborative team environment that drives success and profitability.
Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Manager
Quality Inn Logan
07.2025 - Current
- Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.
- Managed staff scheduling and training to optimize service standards and team performance.
- Implemented cost-control measures to improve operational efficiency and profitability.
- Developed marketing strategies to increase hotel visibility and attract new clientele.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased customer service ratings through personable service.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Conducted regular performance reviews, identifying areas for improvement and implementing strategies to address them.
- Streamlined check-in and check-out processes to minimize wait times and improve guest satisfaction.
- Planned and executed marketing activities to improve property brand and increase revenue.
Hotel Front Desk Clerk
Quality Inn Logan
08.2023 - Current
- Managed guest check-in and check-out processes efficiently, ensuring smooth operations.
- Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
- Processed reservations and cancellations using property management systems effectively.
- Collaborated with housekeeping to maintain room standards and address maintenance requests swiftly.
- Assisted in training new front desk staff on operational procedures and customer service protocols.
- Collected room deposits, fees, and payments.
- Monitored inventory of front desk supplies, ensuring availability for daily operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Temp Worker
Elwood Staffing
08.2020 - 12.2021
- Assisted in daily operations, ensuring timely completion of assigned tasks and adherence to safety protocols.
- Operated machinery and tools effectively while maintaining a clean and organized work environment.
- Collaborated with team members to streamline workflow processes, enhancing overall productivity.
- Adapted quickly to changing demands, demonstrating flexibility in handling various roles as needed.
- Followed instructions from supervisors to execute tasks efficiently within established guidelines.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Balanced boxes on pallets to prevent shifting and damage.
Fast Food Worker
Artic Circle
04.2020 - 07.2020
- Provided exceptional customer service by taking accurate orders and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Operated kitchen equipment safely, following established protocols for food preparation and cooking.
- Collaborated with team members to meet high-volume service demands during peak hours efficiently.
- Assisted in restocking supplies, ensuring availability of ingredients and materials for uninterrupted operations.
- Learned menu items thoroughly to provide informed recommendations to customers for enhanced dining experience.
- Adapted quickly to changing situations, demonstrating flexibility in roles during busy shifts or staffing shortages.
Education
High School Diploma -
Green Canyon High School
North Logan, UTSkills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Staff scheduling
- Staff training
- Quality assurance
- Hospitality
- Housekeeping oversight
- Front office staff
- Customer service
- Computer skills
Accomplishments
- Contacted previous guests through email messages with information on events and happenings at the resort, which led to a [Number]% upswing in business over a six-month period.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Certification
- CM - Certified Manager Certification
- Certified [front desk manger], [qualityinn logan] - [July-currnent]
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Hotel Manager
Quality Inn Logan
07.2025 - Current
Hotel Front Desk Clerk
Quality Inn Logan
08.2023 - Current
Temp Worker
Elwood Staffing
08.2020 - 12.2021
Fast Food Worker
Artic Circle
04.2020 - 07.2020
High School Diploma -
Green Canyon High School
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