Beatrice Ratcliff
Apple Valley,USA
Summary
I am an Office Assistant / Customer service oriented worker, who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Professional phone etiquette Excellent communication skills. Works well under pressure.
Overview
12
12
years of professional experience
Work History
Sales Associate
TJX Companies
Hesperia, USA
01.2025 - Current
- Cultivated customer relationships, fostering loyalty and repeat business.
- Delivered exceptional service, enhancing overall shopping experiences for customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Processed returns, exchanges, and refunds efficiently according to store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Wakefield&Assoc
Jefferson City, USA
03.2019 - 11.2022
- Obtained the necessary signatures on 'Release of Information' forms to obtain medical and treatment records from other service providers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Administration Officer
Perfected Family Inc
Jefferson City, USA
12.2014 - 02.2019
- Maintained personnel records and updated internal databases to ensure accurate document management and compliance.
- Screened and transferred incoming calls, recorded messages, and communicated information and documents to relevant personnel.
- Entered and maintained departmental records in company database to support operational efficiency.
- Targeted new customers to grow geographic reach and increase revenue.
Education
High School Diploma -
Ruben Salazar High school
Pico Rivera, CASkills
- Retail Sales Techniques
- Sales Techniques
- Customer service
- PaymentComprehension
- Inventory Management
- Data Evaluation
- Computer Proficiency
- Managing Multiple Tasks
- Policy and Procedure Adherence
- Professional under pressure
- Teamwork and collaboration
- Sales Techniques
Timeline
Sales Associate
TJX Companies
01.2025 - Current
Customer Service Representative
Wakefield&Assoc
03.2019 - 11.2022
Administration Officer
Perfected Family Inc
12.2014 - 02.2019
High School Diploma -
Ruben Salazar High school