Beatrice Rodgers
West Memphis,AR
Summary
Results-driven Director of Operations with expertise in compliance management, workflow optimization, and effective communication. Proven track record in staff training and enhancing customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Director of Operations
Lasting Impressions Child Development Center
West Memphis, Arkansas
01.2023 - Current
- Oversaw daily operations, ensuring compliance with state regulations and safety standards.
- Worked with management team to develop operational goals aligned with business strategy.
- Created policies and procedures that streamlined workflow processes.
- Interviewed, hired, onboarded, disciplined and terminated employees.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Evaluated program effectiveness through regular assessments and feedback mechanisms.
- Developed training programs that enhanced quality of childcare services.
- Fostered a positive team culture promoting collaboration and professional growth among staff.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Delegated work to staff, setting priorities and goals.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Provided leadership and guidance to managers and supervisors, fostering team development and alignment with operational goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Lead teacher Arkansas Early Learning(AEL)
Lasting Impressions Child Development Center
West Memphis, Arkansas
02.2016 - 01.2023
- Designed engaging lesson plans aligned with child development standards.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Organized educational activities that foster social and emotional skills development.
- Collaborated with staff to create a safe and nurturing learning environment.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Worked with teachers to design interactive lessons and increase student success.
- Engaged parents in student learning to enhance family involvement and support.
- Evaluated and improved classroom environment to enhance learning experiences.
- Maintained compliance with state regulations and quality assurance standards.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Communicated objectives for lessons, units and projects to students and parents.
- Mentored and supported teaching staff in classroom management techniques.
- Served as a mentor for new teachers during their onboarding process.
- Organized activities to promote physical, mental and social development of each child.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Remained calm and patient in student interactions to support individual growth and development.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
General Supervisor of Operations
Bethel AME Church after school Feeding program
West Memphis, Arkansas
02.2015 - 02.2016
- Supervised daily operations of after school feeding program for community children.
- Supervised the day-to-day operations of a team of 15 personnel, ensuring safe and efficient performance.
- Oversaw quality control processes, achieving a Maximum improvement in product and service quality.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented policies, procedures, and systems to ensure accuracy and efficiency in all operational processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
Mid South Community College
West Memphis, AR05-1996
Skills
- Compliance management
- Policy writing
- Process improvement
- Program evaluation
- Operational strategy
- Staff training
- Assignment delegation
- Leadership development
- Stakeholder engagement
- Effective communication
- Conflict resolution
Certification
- CDA Child Development Associate-Council for Professional Recognition
- Director License- Stat of Arkansas
Timeline
Director of Operations
Lasting Impressions Child Development Center
01.2023 - Current
Lead teacher Arkansas Early Learning(AEL)
Lasting Impressions Child Development Center
02.2016 - 01.2023
General Supervisor of Operations
Bethel AME Church after school Feeding program
02.2015 - 02.2016
GED -
Mid South Community College