Beatrice Ruiz
Jb Andrews ,Maryland
Summary
8 Year Air Force Active Duty veteran. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Open and comfortable with change and adjusting to fast paced work environments.
Overview
8
8
years of professional experience
Work History
Medical Logistician - Contract Management
United States Air Force
08.2021 - Current
- Advised technical staff, finance partners and stakeholders regarding contract terms and conditions, applicable institute policies and procedural implementation.
- Collaborated with subcontractors and procurement personnel on issues relating to contractor acquisition and support.
- Coordinated with post-award staff to advise on contract compliance regarding execution, financial discrepancies, payment terms, deliverable timelines and security breaches.
- Implemented risk mitigation strategies and drafted applicable contract terms and conditions, taking preventive action during negotiations and issue resolution.
- Developed and integrated contract management templates, methods and processes to streamline agreements.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Identified opportunities to reduce lead times and improve inventory management.
- Generated reports on purchasing activities to support management decisions.
- Completed monthly profit and loss performance reports.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
Medical Logistics Technician
United States Air Force
02.2016 - 07.2021
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Built and established relationships with staff and vendors.
- Managed inventory levels to verify availability of stock for customer orders.
- Maintained organized file management system to promote accessibility.
- Tracked and monitored progress on delivery orders or contracts.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Identified opportunities to reduce lead times and improve inventory management.
Reservations Call Center Representative
American Airlines
10.2015 - 02.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
El Dorado High School
El Paso, TX05.2014
Skills
- Data Entry
- Problem-Solving
- Critical Thinking
- Teamwork and Collaboration
- Written Communication
- Multitasking Abilities
- Complex Problem-Solving
- Bilingual- Spanish & English
- Document Control
- Team Oversight
- Contracting Policies and Regulations
- Freight Operations
- Order Fulfillment
Affiliations
- United States Air Force
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Logistician - Contract Management
United States Air Force
08.2021 - Current
Medical Logistics Technician
United States Air Force
02.2016 - 07.2021
Reservations Call Center Representative
American Airlines
10.2015 - 02.2016
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
High School Diploma -
El Dorado High School
Similar Profiles
Sean ChapmanSean Chapman
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
Ryan T. JamesRyan T. James
Dedicated Crew Chief at Moody Air Force Base, United States Air ForceDedicated Crew Chief at Moody Air Force Base, United States Air Force
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Michele CoxMichele Cox
Pharmacy Technician at United States Air Force, Tyndall Air Force BasePharmacy Technician at United States Air Force, Tyndall Air Force Base
Marjorie StoneMarjorie Stone
Household Manager at Self- EmployedHousehold Manager at Self- Employed