Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Beatrice Rusk

Beatrice Rusk

Houston,TX

Overview

2025
2025
years of professional experience

Work History

Escrow Officer

First American Title Insurance Co
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Communicated requirements and title exception information to clients.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
  • Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
  • Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
  • Provided exceptional support to colleagues during peak periods or absences due to illness or vacation time.
  • Coordinated efforts between buyers and sellers to achieve mutually agreeable terms during negotiations of property sales.
  • Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
  • Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Negotiated terms between buying and selling parties to reach amicable agreements, fostering positive relationships and repeat business.
  • Developed marketing strategies to attract new clients, contributing to substantial growth in business volume.
  • Established comprehensive compliance program, significantly reducing risk of non-compliance with industry regulations.
  • Fostered culture of continuous improvement, leading to enhanced processes and customer service standards.
  • Implemented customer feedback system, leading to service improvements and increased client retention rates.
  • Liaised with external auditors during annual audits, ensuring full transparency and adherence to financial regulations.
  • Streamlined closing processes, significantly reducing errors and improving client satisfaction.
  • Created detailed reports on transaction statuses for senior management, enabling more informed decision-making.
  • Coordinated with agents, lenders, and buyers to ensure all documentation was completed accurately and on time for closings.
  • Enhanced accuracy and efficiency in document preparation, contributing to smoother and faster closing process.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Researched and updated industry knowledge on changing legislation and regulations.

Real Estate Paralegal

Bray Mullins & Bray
  • Oversaw and processed easement paperwork adhering to legal guidelines.
  • Improved overall department productivity by implementing new file management systems that streamlined document retrieval processes.
  • Created detailed closing checklists to ensure accuracy and completeness of required documentation prior to finalizing transactions.
  • Prepared legal property descriptions for use in transactions.

Vp Branch Manager

Alamo Title
10.2022 - Current
  • Built resilient relationships with important stakeholders like customers, vendors, regulators and community leaders in order to boost cooperation and attain prolonged accomplishment.
  • Increased efficiency and client satisfaction through effective leadership of multidisciplinary groups.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Branch Manager/escrow Officer

First American Title
03.2019 - 10.2022
  • Monitored branch performance against key performance indicators, implementing corrective actions as required.
  • Ensured cordial and efficient communication with customers.
  • Elevated overall satisfaction by addressing and solving customer concerns swiftly.
  • Optimized resource allocation to maintain operational excellence.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Enhanced team skills through consistent evaluation and constructive feedback.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Sr Vp, Branch Presidente/escrow Officer

Select Title Insurance Agency
09.2016 - 03.2019
  • Led cross-functional teams to enhance operational efficiencies and streamline processes.
  • Improved organizational performance by orchestrating comprehensive business development plans.
  • Directed financial planning efforts, leading to increased profitability and sustainable growth.
  • Enhanced market positioning with targeted marketing campaigns and competitive analysis.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
  • Elevated company success via strategic implementation and streamlined procedures.
  • Identified opportunities to improve business process flows and productivity.
  • Networked with customers, prospects and partners at conferences and trade shows.
  • Established and directed successful programs focused on Area.

Sr Escrow Officer

Capital Title
02.2013 - 09.2016
  • Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Communicated requirements and title exception information to clients.
  • Ensured timely closings on properties through effective coordination with mortgage lenders, appraisers, inspectors, and other professionals involved in the transaction.
  • Mitigated risk in real estate transactions by conducting thorough title searches, preparing accurate legal documents, and ensuring proper execution of all paperwork.
  • Resolved title issues promptly by collaborating with underwriters, attorneys, and other stakeholders to clear any roadblocks hindering property transfer.
  • Boosted company revenue by identifying and capitalizing on cross-selling opportunities during escrow transactions.
  • Enhanced client satisfaction by efficiently managing complex escrow transactions and providing exceptional customer service.
  • Improved communication between all parties involved in a transaction by developing comprehensive status reports throughout the escrow process.
  • Negotiated favorable terms for clients while maintaining the highest ethical standards during the escrow process.
  • Developed new business opportunities by actively participating in networking events and building strategic partnerships within the real estate community.
  • Contributed to the company''s growth by consistently exceeding performance targets and earning recognition for outstanding service quality within the industry.
  • Advised clients on potential risks in real estate transactions, empowering them to make informed decisions throughout the escrow process.
  • Collaborated with team members to successfully close high-value real estate deals within prescribed deadlines.
  • Managed a diverse portfolio of residential, commercial, and investment properties, ensuring each transaction was handled with professionalism and accuracy.
  • Reduced closing timeframes for residential and commercial properties by streamlining escrow processes and coordinating with relevant parties.
  • Fostered strong relationships with clients, lenders, agents, and attorneys to facilitate smooth escrow transactions and maintain a high level of referral business.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Developed and maintained relationships with customers, lenders and other third parties.

Sr Vp/ Escrow Officer

Title Houston Holdings
06.2011 - 08.2013
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
  • Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
  • Secured vital partnerships with industry leaders, enhancing company reputation and expanding market reach.
  • Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
  • Networked with customers, prospects and partners at conferences and trade shows.
  • Revamped sales strategies to increase customer acquisition rates while maintaining strong profit margins.
  • Established and directed successful programs focused on Area.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.
  • Oversaw divisional marketing, advertising and new product development.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.

President/ CEO

Infinite Title Solutions
04.2007 - 06.2012
  • Enhanced output through effective recruitment and supervision.
  • Elevated customer contentment through consistent excellence in service and process enhancements.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

President/Ceo

Dream Homes of PV, Mexico
10.2005 - 05.2007
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Reduced operational costs through strategic cost management initiatives.
  • Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
  • Enhanced community development with launch of urban and rural revitalization projects.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Monitored key business risks and established risk management procedures.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Oversaw divisional marketing, advertising and new product development.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.

Branch Manager/escrow Officer

American Title Company
06.1998 - 04.2007
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Conducted regular evaluations to foster team members' skill enhancement and knowledge growth.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
  • Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Implemented rigorous risk management protocols, safeguarding against potential financial threats.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Developed strategic plans for day-to-day financial operations.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Communicated requirements and title exception information to clients.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
  • Assisted in training new employees on company policies, procedures, and software systems used in the escrow process.
  • Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.

Sr Escrow Officer

Commonwealth Land Title Insurance Company
10.1995 - 06.1998
  • Ensured compliance with regulatory standards and industry best practices in managing sensitive client information and funds.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.

Post Closing Manager

Heritage Title Company
03.1984 - 09.1986
  • Supervised end-of-day operations to ensure smooth and efficient closing procedures.
  • Coordinated staff assignments for effective shift transitions and maintained high team morale.
  • Improved closing efficiency by implementing best practices for inventory checks and cash handling.
  • Trained team members on closing protocols, enhancing overall store readiness for the next day.
  • Conducted final inspections and security checks for maintaining safety and compliance.
  • Managed cash reconciliations, ensuring accurate financial records at the end of each day.
  • Enhanced customer satisfaction by addressing any late-day inquiries or issues promptly.
  • Prepared daily reports summarizing sales activities and operational highlights for management review.
  • Led end-of-day meetings to brief staff on performance metrics and areas for improvement.
  • Optimized closing checklists for reducing time spent on routine tasks and improving accuracy.
  • Monitored store cleanliness and organization to maintain a welcoming environment for customers.
  • Implemented loss prevention strategies, minimizing shrinkage during closing time.
  • Fostered a positive work environment by recognizing staff efforts and encouraging team collaboration.
  • Analyzed closing procedures to identify opportunities for process improvements and cost savings.
  • Communicated effectively with team members to address challenges and support store operations.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Collaborated with other department managers to address any operational issues, working together to find effective solutions.
  • Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
  • Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
  • Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
  • Enhanced communication and partnership between staff and vendors.
  • Utilized problem-solving skills to quickly address and rectify any issues that arose during closing process.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all closing transactions.
  • Addressed and resolved client concerns promptly, maintaining high level of client trust and satisfaction.

Education

Associate Of Applied Business - Business Administration

Houston Community College
Houston, MN
07.1979

Skills

  • Notary public certification
  • Loan document review
  • Real estate closing processes
  • Real estate transactions
  • Escrow standards
  • Title clearance
  • Closing process expertise
  • Title requirements
  • Organizational proficiency
  • Consumer disclosures
  • Legal requirements
  • Legal compliance awareness
  • Lender relations
  • Industry networking
  • Escrow management
  • Financial acumen
  • Multi-tasking capacity
  • Regulatory compliance
  • Lender relationship management
  • Title insurance
  • Contracts
  • Client interview
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer service-focused
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Verbal and written communication
  • Client relationship building
  • Cash handling
  • Relationship building
  • Customer relations
  • Active listening and learning
  • Microsoft office
  • Oral and written comprehension
  • Analytical and critical thinking
  • Data entry
  • Task prioritization
  • Self motivation
  • Income evaluation
  • Interpersonal skills
  • Computer literacy
  • Goal setting
  • Risk assessment
  • Complaint handling
  • Professionalism
  • Staff management
  • Interpersonal communication
  • Basic mathematics
  • Complex Problem-solving
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Eligibility determination
  • Relationship management
  • Client counseling
  • Problem-solving aptitude

Languages

Spanish
Full Professional

Timeline

Vp Branch Manager

Alamo Title
10.2022 - Current

Branch Manager/escrow Officer

First American Title
03.2019 - 10.2022

Sr Vp, Branch Presidente/escrow Officer

Select Title Insurance Agency
09.2016 - 03.2019

Sr Escrow Officer

Capital Title
02.2013 - 09.2016

Sr Vp/ Escrow Officer

Title Houston Holdings
06.2011 - 08.2013

President/ CEO

Infinite Title Solutions
04.2007 - 06.2012

President/Ceo

Dream Homes of PV, Mexico
10.2005 - 05.2007

Branch Manager/escrow Officer

American Title Company
06.1998 - 04.2007

Sr Escrow Officer

Commonwealth Land Title Insurance Company
10.1995 - 06.1998

Post Closing Manager

Heritage Title Company
03.1984 - 09.1986

Escrow Officer

First American Title Insurance Co

Real Estate Paralegal

Bray Mullins & Bray

Associate Of Applied Business - Business Administration

Houston Community College

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Beatrice Rusk