Beatrice Shenker
Rumford,RI
Summary
Experienced crisis counselor knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in active listening, motivational interviewing, relationship-building and collaborative problem-solving. Highly motivated and enthusiastic about offering meaningful assistance and advocating for the well-being of clients.
Overview
3
3
years of professional experience
Work History
988 Crisis Counselor
Community Care Alliance
01.2024 - Current
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Referred clients to come to BH Link when appropriate.
- Provided education and resources on mental health and substance use topics to clients.
- Worked with supervisor and managerial team to identify best outcomes and initiate wellness checks and mobile crisis teams when appropriate.
- Maintained strict adherence to call center protocols when notifying participants of call purpose and use of information.
- Managed calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Lead Server
Hangry Kitchen LLC
11.2023 - 10.2024
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Server
Iron Poke USA
08.2022 - 08.2023
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest, and suggested appropriate options for food allergy concerns.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Documented customer orders and conveyed special requests to kitchen staff.
- Stayed up-to-date on menu changes to help customers make food choices.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated and maintained a balanced cash register while ringing up the final bill and processing various forms of payment.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Maintained a clean and safe environment, including in the dining area, bathrooms, building exterior, and sidewalk.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Overnight Camp Counselor
Girl Scouts of the USA
06.2021 - 08.2021
- Responsible for developing, implementing, and evaluating a leadership program for teen girls that encourages and supports them in planning, coordinating, and implementing program activities.
- Provide verbal and written feedback, guidance, and encouragement to support the development of leadership skills.
- Complete paperwork in a timely manner and as directed by the Camp Director.
- Work collaboratively with the full camp staff team.
- Ensure the health and safety of campers, staff, and visitors at camp with strict compliance to standards outlined in policies, procedures, 'Safety Checkpoints', American Camping Association (ACA) standards, and as directed by the local board of health.
- Respond to all emergency procedures with haste while maintaining the safety of campers.
- Handle minor health concerns, and address any unsafe conditions or behaviors as they arise.
- Physical ability to frequently stop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift, and move objects up to 20 pounds at shoulder height, and occasionally lift in excess of 20 pounds.
- Work in a fast-paced environment, maintaining energy throughout a long day and working variable hours.
- Proactively contribute to the success of their work team by sharing relevant information, encouraging open dialogue, respecting other team members, supporting collaboration, encouraging ongoing self-assessment, and supporting new ideas and ways for achieving goals and objectives.
- Seek and acknowledge other people's views and ideas; identify, prioritize, and balance customer issues; take time to answer questions and explain decisions; follow through on customer commitments in a timely manner; maintain a commitment to continuous improvement.
Education
Collegiate Coursework in Psychology -
SUNY Stony Brook
Stony Brook, NY04.2023
Skills
- Crisis handling
- Suicide prevention
- Client confidentiality
- Communication skills
- Clinical documentation
- Problem management
- Organizational skills
- Inventory management
- Customer service
- Leadership
- Time management
- Computer proficiency
- Peer support
- Collaborative
Timeline
988 Crisis Counselor
Community Care Alliance
01.2024 - Current
Lead Server
Hangry Kitchen LLC
11.2023 - 10.2024
Server
Iron Poke USA
08.2022 - 08.2023
Overnight Camp Counselor
Girl Scouts of the USA
06.2021 - 08.2021
Collegiate Coursework in Psychology -
SUNY Stony Brook
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