Beatrice Soto
Matthews,NC
Summary
Front Desk Supervisor/Concierge with extensive experience in maintaining professional environments and executing diverse responsibilities. Proven ability to train staff, assign tasks, and implement effective procedures while delivering exceptional customer service. Proficient in Jenark & ABDI Property Management Systems, Mircom TX3 Security Systems, and Building Link. Strong leadership skills with a track record of motivating teams and managing high-pressure situations.
Overview
24
24
years of professional experience
Work History
Warehouse Supervisor
Brame Specialty Company
Charlotte, NC
06.2022 - Current
- Supervised daily warehouse operations, ensuring adherence to safety protocols.
- Managed inventory control and organized stock for optimal retrieval efficiency.
- Trained new employees on warehouse procedures and enforced safety standards.
- Monitored operations to maintain accuracy and enhance overall efficiency.
- Generated shipping documents, packing lists, and invoices for all outgoing shipments.
- Resolved operational issues promptly to minimize disruptions in workflow.
Head Concierge
Astor Companies
Coral Gables, Florida
03.2019 - 03.2022
- As a Head Concierge, I oversee:
- Training all Front Desk Team to assure Rules and Regulations
- Greet guest and residents and guide them appropriately
- Create Sop’s and organized Front desk schedule
- Train staff on Elevator floor access system/Cameras system etc
- Organize staff meetings and Emergency procedure training
- Create work orders and close w/o upon request
- Assist with Parcel pending lockers system and packages
- Assist with answering phone calls and taking messages for Management
- Process contractors and confirm Certificate of insurance is on file.
Concierge
FSR
Miami Beach, FL
11.2019 - 02.2022
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Rectified volatile situations quickly through active listening and effective communication.
- Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
- Scheduled deliveries of flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Supervisor / Castle
Group Management / HOA
Doral, Florida
12.2013 - 02.2019
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Created and optimized employee schedules for shift coverage.
- Provided concierge services for guests.
- Facilitated front desk operations for busy high-volume hotel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues promptly with knowledgeable and friendly service.
Front Desk Concierge
Platinum Security Group
Miami, Florida
07.2013 - 12.2013
- In Platinum Security Group I was responsible of:
- Greet, observe and report all activities
- Check calendar for daily activities such as move in's move out's and deliveries or special events
- Monitor all cameras for any strange activities, answer phone calls, take messages for management, transfer calls when necessary
- Assist residents, and plan when requested,
- Receive packages for residents and log them into the system.
Front Desk Supervisor / Team Leader
The Continental Group
Miami, Florida
12.2010 - 05.2013
- In the hospitality field I must develop a reputation for excellent customer service:
- By acknowledging the customers presence and making eye contact
- Being honest, reliable, detail-oriented
- Greeting, and giving my full attention to everyone I meet
- Get recognized as an efficient manager
- As a Team player Oversee scheduling and safety operations.
Post Commander Supervisor
Aqua Condominium/ American Knight Security
Miami Beach, FL
07.2007 - 09.2010
- Responsibilities include but not limited to:
- Ensuring the safety and security of all residents, visitors, employees, and property by patrolling parking lots, external grounds, residential floors, and property perimeters
- Oversee that all security officers follow and enforce the property rules and regulations in a courteous, but firm manner
- Verify that all incident reports and investigative procedures are performed promptly and properly
- Maintain open and constant communication with the property manager in all matters and issues of the property
- Manage all security personnel weekly schedule and oversee payroll processing
- Supervise training of all new security officers to the site to ensure they are aware of all safety and emergency procedures, rules and regulations of the property,
- Maintain & Supervise proper log in procedures for all visitors and contractors accessing the property as well as crisis intervention and tactical communications
- Follow-up on inspections throughout the property at every security shift change
- Report irregularities, such as fire hazards, leaking water pipes, and doors left unlocked, and relay any maintenance repairs needed to the property chief engineer and property manager
- Verify that all information entered in the activity log is accurate and the deggy report data coincides with the same.
Front Desk Supervisor
Concierge / Decoplage Condominium/ Continental Group
Miami Beach, FL
02.2005 - 11.2007
- I oversee:
- Greet and welcome all residents entering the Island club
- Register all residents entering the Island club amenities' by swiping their club Id
- Signing in up to 4 guests per household per day
- Process all guest/vendors upon arrival
- Answer all phone calls and direct them to resident services/management
- Take messages and send them to management via Outlook email
- Make sure, all residents are following the Club rules and regulations
- Assist Club manager on all events planned and provide Royal services
- Respond to any alarms and Monitor all cameras to ensure all safety
- Report all incidents/concerns to management., Greet, observe and report all activities
- Work with Continental connect for residents' information
- Check calendar for daily activities such as move ins move out's and deliveries or special events
- Monitor all cameras for any strange activities,
- Answer phone calls take messages for management, transfer calls when necessary assist residents, and plan when requested
- Take pictures of residents for connect and process all visitors,
- Create work orders for maintenance to take care of first thing.
Security Officer Supervisor
Vanguard Security
Doral, Florida
04.2002 - 10.2005
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored security cameras and fire, building and alarm systems.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Circulated among patrons and customers to keep abreast of emergent security situations.
Education
High School Diploma -
American Academy
01.2000
Certified Security: Certified Security Officer Concealed Weapon or Firearm License - Florida -
US Patrol Security School
01.2001
01.2017
Skills
- Management interaction
- Community relations
- Hospitality
- Safety procedures
- Training and mentoring
- Fluent in Spanish
- Time Management
- Work ethic
- Decision-making
- Event details
Languages
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Warehouse Supervisor
Brame Specialty Company
06.2022 - Current
Concierge
FSR
11.2019 - 02.2022
Head Concierge
Astor Companies
03.2019 - 03.2022
Front Desk Supervisor / Castle
Group Management / HOA
12.2013 - 02.2019
Front Desk Concierge
Platinum Security Group
07.2013 - 12.2013
Front Desk Supervisor / Team Leader
The Continental Group
12.2010 - 05.2013
Post Commander Supervisor
Aqua Condominium/ American Knight Security
07.2007 - 09.2010
Front Desk Supervisor
Concierge / Decoplage Condominium/ Continental Group
02.2005 - 11.2007
Security Officer Supervisor
Vanguard Security
04.2002 - 10.2005
High School Diploma -
American Academy
Certified Security: Certified Security Officer Concealed Weapon or Firearm License - Florida -
US Patrol Security School
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