BEATRICE THANDEKA NDLOVU
Doha
Summary
Experienced receptionist with strong communication and organizational skills. Proficient in Microsoft Office Suite. Specializes in working with senior citizens and their families. Dedicated, detail-oriented, and enthusiastic about optimizing office efficiency and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Sway beauty Centre
01.2024 - Current
~Assisting customers with payments like cash,card and gift cards.
~Making booking and cancelling of appointments.
~Helping customer in choosing the service that suits best their interests.
~Making reports, and printing them along with balancing the sales.
~Answering calls and solving customer's queries and providing answers to their questions.
Receptionist
Harris Hotels
06.2022 - 12.2023
~Provided exceptional customer service to guests, ensuring all relevant revenue and cost control processes are followed at all times.
~Handled guest queries and challenges efficiently and promptly.
~Delivered personalised and professional service to guarantee an impeccable experience for guests throughout their stay.
~Managed payments of different transactions, bookings and cancellations.
Education
High School Diploma - Arts Education
Magwegwe Secondary School
Bulawayo11.2021
Skills
- Time management
- Good communication skills
- Team work
- Good problem solver
- Patient
- Stress resistant
- Friendly
- Adaptability
Certification
- HOSPITALITY MANAGEMENT
- Agile institute of technology . Zimbabwe | Jan 2022 - Nov 2022
- Gained comprehensive knowledge in hospitality management, including guest relations, operations management, and service excellence. Developed skills in event planning and team leadership,Engaged in practical simulations to enhance problem-solving abilities and deliver exceptional customer experiences.
LANGUAGES
English
References
Khadija, Manager, +974 3328 8144, Qatar, Doha
F. Rice , Manager, +263 71 667 3565, Bulawayo, Zimbabwe
Timeline
Receptionist
Sway beauty Centre
01.2024 - Current
Receptionist
Harris Hotels
06.2022 - 12.2023
High School Diploma - Arts Education
Magwegwe Secondary School