Beatrice Washington
Shreveport,LA
Summary
Precise Background with a complete understanding of the principles, techniques. Able to collect, compile, review and analyze facts and resolve problems in an efficient manner. Excellent oral and written communication skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Observant individual challenged with sitting for long periods and monitoring security cameras for suspicious activity. Surveillance Operator with a background in reporting observations to the appropriate personnel and maintaining meticulous log reports. Top-notch communicator with excellent time management, administrative and customer service skills. Dedicated to using excellent interviewing and investigations skills to gather details about individuals. Competent with collecting video documentation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Disability Determination Examier
State Of Louisiana Department Of Social Services
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
RTCC Specialist
Shreveport Police Department
08.2021 - Current
- Documented suspicious activity and events thorough detailed reports, submitting timely updates.
- Reviewed video feeds to observe activity.
- Reviewed video surveillance footage.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Identified illegal activities.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Reported violations of policies, laws and suspicious behaviors to local law enforcement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Self-motivated, with strong sense of personal responsibility
- Followed all company policies and procedures to deliver quality work.
Compliant Taker
Shreveport Police Department
08.2006 - 07.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone.
- Contact victims in reference to criminal matter so that reports can be created. Input reports in designated database.
- Investigate and report crimes as followed: property damage, thefts, violations of custody agreements, harassing phone, cyber-stalking, unauthorized use of access cards and etc....
- Responds quickly to incoming calls that could involve runaways, towed and repoed vehicles. Anything that falls under non emergency situation.
- Outline appropriate process and procedures necessary to properly document incidents reported
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
Background Investigator
Caci
02.2019 - 10.2020
- Reviewed and analyzed detailed records.
- Traveled to near and far places required for collecting specific information.
- Obtained background check data on characters, financial statuses and personal histories.
- Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
- Documented information and submitted detailed reports.
- Completed detailed background checks using investigation skills, courthouse research and databases.
- Performed financial background checks.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
Surveillance Operator
Boomtown Casino & Hotel
11.2019 - 08.2020
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Documented suspicious activity and events thorough detailed reports, submitting timely updates .
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Monitored all company inventory to ensure stock levels and databases were updated.
Social Service Analyst
Department Of Family And Children Services
10.2007 - 07.2018
- Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
- Developed strong connections with patients, family members and peers through effective listening and interpersonal skills.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Connected families with resources when children were identified as needing further assessment.
- Referred families to shelters, and educational programs.
- Maintained caseload of 70-100 clients on monthly basis.
- Organized and prepared correspondence forms and review them once received back from clients
- Investigated reported fraud complaints and inquires in timely and empathetic manner
- Conduct interview on all intake applicants assign to caseload. Determine during interview process if there or other treatment services that can refer them too besides providing them food, child care or welfare.
Education
Master of Arts - Criminal Justice
Aspen University
Denver, CO05.2021
Bachelor of Science - undefined
Louisiana State University At Shreveport
Shreveport, LA2006
Bachelor of Arts - Criminal Justice
Louisiana State University At Shreveport
Shreveport, LA2005
High School Diploma - undefined
Green Oaks Performing Arts Academy
Shreveport, LA1999
Skills
- Excellent interviewing capability
- Background investigations
- Accurate documenting
- Skilled in conflict resolution
- Observant
- Troubleshoot Service Issues
- Time Management
- Incident Reports
- Public Safety
- Investigation Tactics
- Criminal Justice
- Background Investigations
Timeline
Disability Determination Examier
State Of Louisiana Department Of Social Services
08.2023 - Current
RTCC Specialist
Shreveport Police Department
08.2021 - Current
Surveillance Operator
Boomtown Casino & Hotel
11.2019 - 08.2020
Background Investigator
Caci
02.2019 - 10.2020
Social Service Analyst
Department Of Family And Children Services
10.2007 - 07.2018
Compliant Taker
Shreveport Police Department
08.2006 - 07.2021
Bachelor of Science - undefined
Louisiana State University At Shreveport
Bachelor of Arts - Criminal Justice
Louisiana State University At Shreveport
High School Diploma - undefined
Green Oaks Performing Arts Academy
Master of Arts - Criminal Justice
Aspen University
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