Beatrice Wiafe
JBER,AK
Summary
Accomplished Receptionist with a proven track record at Providence Extended Care, adept in multi-line telephone operation and excelling in customer relations. Demonstrated ability to improve performance and maintain high accuracy in data entry, ensuring confidentiality and efficiency. Skilled in organization and time management, consistently meeting critical deadlines and enhancing client satisfaction. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
3
3
years of professional experience
Work History
Receptionist
Providence Extended Care
07.2023 - Current
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
Fresh Dental Care
11.2022 - 03.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected [Type] payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Cahier
Valent Parking of America
11.2021 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Worcester Technical High School
06.2022
Skills
- Scheduling
- Data Entry
- Travel Coordination
- Project Coordination
- Scheduling appointments
- Organization skills
- Mail handling
- Multi-line telephone operation
- Customer and client relations
- Data inputting
- Telephone skills
- Greeting and Seating Clients
- Mail distribution
- Verbal and written communication
- Time Management
- Information Protection
- Performance Improvement
Languages
twi
Professional Working
Timeline
Receptionist
Providence Extended Care
07.2023 - Current
Receptionist
Fresh Dental Care
11.2022 - 03.2023
Cahier
Valent Parking of America
11.2021 - 09.2022
High School Diploma -
Worcester Technical High School
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