Beatrice Williams
Tolleson,Arizona
Summary
Adapt at elevating guest experiences, I leveraged strong verbal communication and critical thinking to boost sales and enhance service quality at Twin Peaks. My approachable demeanor and proficiency in POS operation significantly contributed to a positive dining atmosphere, consistently meeting employer expectations for professionalism and efficiency. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server / Bartender
Papi Gordos
07.2024 - Current
- Prepared bar environment for daily operations with attention to prior evening's duties.
- Facilitated seamless seating experience by distributing menus and silverware efficiently.
- Cultivated a welcoming atmosphere for patrons.
- Delivered customers' food and drinks promptly and accurately.
- Prepared various restaurant beverages efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
Bartender
Bar Smith & Monarch
03.2024 - 07.2024
- Cheerfully acknowledged patrons in fast-paced conditions.
- Replenished bar supplies like bottles, fruit, and beers.
- Cataloged prices of liquor from low to top shelf.
- Executed rapid drink preparation with times ranging from 30 to 60 seconds.
- Ensured accuracy in daily financial procedures involving cash handling and tip distribution.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Carrabba's Italian Restaurant
01.2024 - 06.2024
- Welcomed guests promptly within 90-second intervals.
- Provided attentive guest assistance by distributing menus and answering menu-related questions.
- Served guests with complimentary bread baskets and dips.
- Initiated entree preparation promptly after order.
- Ensured timely delivery of well-presented trays featuring salads, soups, and entrees.
- Responded to ad hoc cleaning duties at end of shift.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender / Server
Ojos Locos Sports Cantina
09.2022 - 04.2023
- Acknowledged visitors with enthusiasm in a high-traffic area.
- Engaged and smoothly assisted by escorting to assigned tables, communicating delays, and offering additional services such as beverages
- Presented skilled service, guided menus, created personal dining experience, and offered information on menu items, beverages, and specials
- Managed multiple tables, and ensured orders were delivered accurately in a timely manner
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Provided drink suggestions to customers based on their preferences.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored bar inventory and promptly restocked low items before depletion.
- Resolved customer complaints in a professional manner.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Bartender/Server/Assistant Manager
Twin Peaks
08.2021 - 08.2022
- Invited and seated guests into the restaurant using best in class service and in a hospitable manner
- Engaged with guests to instruct them on menu items, and weekly specials
- Recommended food and beverage pairings based on preferences; answered any questions which may have arisen
- Rung in orders, delivered meals and drinks, 2 minute check in, pre-bussed tables, sat checks properly
- Suggested upselling dessert and alcohol beverages
- Paid close attention to dietary and allergic restrictions, and remained clean and hygienic throughout all shifts
- Applied twin work to ensure quality of scenery dine-in experience for guests
- Adhered to all image and costume guidelines
- Promoted events and specials via social media to promote the profitability of the business
- Managed employees, retaining, and evaluating employees, setting job expectations, providing feedback, and conducting performance reviews
- Supervised staff, organized schedules, handled questions, took disciplinary action, and authorizing leave
- Created and implemented training and development programs
- Communicated with staff, customers, and superiors to ensure clear understanding and information flow
- Adjusted to changing circumstances, handled pressure, and remained calm in high-stress situations
- Implemented workflow procedures based on direction from the General Manager
- Provided customer support in escalated situations
Education
UAGC
Chandler, Arizona05-2027
Highschool Diploma -
Westview High
Avondale, Arizona05.2021
Skills
- Attention to detail
- Critical thinking
- Effective Problem Resolution
- Effective Team Contributor
- Engaging Audience Communication
- Approachable Demeanor
- Strong Verbal Communication
- Collaborative & Interpersonal Skills
- Physical Stamina & Strength
- Safety & Personal Hygiene
- Active Listening Skills
- Adaptable in Challenging Situations
- Intrapersonal Communication Skills
- Math and Basic Calculation Skills
- Professional appearance
- Hostess support
- Shift management
- Strong work ethic
- Safe food handling
- Liquor, wine, and food service
- Positive guest interactions
- POS operation
Highlights And Certifications
- Food handlers card certified
- Alcohol License certified
- 4+ Years experience in customer service
- 3+ years experience in bartending
- Girl of the month 3x Twin Peaks Phoenix
- Honor Roll Student at WestView High School
- Computer Literate with Office, Excel, Access, Powerpoint
- Girl of the month 2x Ojos Locos Sports Cantina
Accomplishments
- Employee of the month 3x Twin Peaks Resturants
- Employee of the month 2x Ojos Locos Sports Cantina
Certification
- Alcohol License Applicable
- Food handlers Applicable
- Alcohol handlers Applicable
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server / Bartender
Papi Gordos
07.2024 - Current
Bartender
Bar Smith & Monarch
03.2024 - 07.2024
Server
Carrabba's Italian Restaurant
01.2024 - 06.2024
Bartender / Server
Ojos Locos Sports Cantina
09.2022 - 04.2023
Bartender/Server/Assistant Manager
Twin Peaks
08.2021 - 08.2022
- Alcohol License Applicable
- Food handlers Applicable
- Alcohol handlers Applicable
UAGC
Highschool Diploma -
Westview High
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