Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Beatrice Wala

Beatrice Wala

Head Client Services
Bayonne,New Jersey

Summary

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Proactive Head of Client Services with 20+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

20
20
years of professional experience

Work History

Head of Customer Relations

SENAGROUSA
10.2023 - Current
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Responded to customer requests for products, services, and company information.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Public Relations Coordinator

METFRESH SUPERMARKET
10.2022 - Current
  • Created messages, position statements and other corporate communications based on company's objectives.
  • Collaborated with production team to coordinate advertisements and promotions.
  • Achieved company objectives by leveraging internal resources and collaborating with colleagues.
  • Raised brand awareness through consistent marketing efforts.
  • Develop rapport with customers with the purpose of building long-life relationships.

Small Business Consultant

LA CASITA COLOMBIANA RESTAURANT
02.2019 - Current
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Developed and implemented data governance policies and procedures.
  • Created dashboards to monitor and track key performance indicators.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Created data models to support decision-making processes.

Customer Success Representative

DVINCI, INC./COLOSSUS
11.2021 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Operator

MAXIMUS/AEROTEK
01.2021 - 11.2021
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected finished products for quality and adherence to customer specifications.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Manager's Assistant

PRODUCE SMART
02.2019 - 08.2019
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Supported department procurement activities by coordinating with manager for direction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Bachelor of Science - Communication Studies

St. John's University
Jamaica, NY
09.1993

Skills

  • Sales Targeting
  • Customer Service
  • Account Management
  • Marketing Strategy Development
  • Territory Management
  • New Hire Onboarding
  • Customer Trend Analysis
  • Customer Billing
  • Strategic Planning
  • Account Acquisition
  • New Business Development
  • Operating Procedures and Policies
  • Team Recruiting and Onboarding
  • B to B Sales
  • Brand-Building Strategies
  • Sales Coordination
  • Staff Training and Development
  • Employee Retention
  • Data Confidentiality
  • Time Management
  • Sales Projections
  • Change Management
  • Networking Events
  • Direct Sales
  • Inventory Management
  • Extensive Personal Network
  • Client Base Retention
  • Decision-Making
  • Customer Complaint Resolution
  • Appointment Scheduling
  • Closing Techniques
  • Rapport and Relationship Building
  • Goal Setting and Achievement
  • Sales Presentations
  • Relationship Building
  • Interpersonal Communication Skills
  • Effective Customer Communication
  • Business Requirements
  • Business Planning
  • Customer Relationships

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Polish
Elementary
French
Elementary

Timeline

Head of Customer Relations

SENAGROUSA
10.2023 - Current

Public Relations Coordinator

METFRESH SUPERMARKET
10.2022 - Current

Customer Success Representative

DVINCI, INC./COLOSSUS
11.2021 - 02.2022

Operator

MAXIMUS/AEROTEK
01.2021 - 11.2021

Small Business Consultant

LA CASITA COLOMBIANA RESTAURANT
02.2019 - Current

Manager's Assistant

PRODUCE SMART
02.2019 - 08.2019

Bachelor of Science - Communication Studies

St. John's University

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Beatrice WalaHead Client Services