Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Beatris Davenport

Customer Service Manager
Deer Park,TX

Summary

Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

14
14
years of professional experience

Work History

Service Lead Manager

Big Lots
01.2023 - Current
  • Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
  • Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
  • Set overall vision and provided team leadership.
  • Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
  • Mentored junior employees, fostering a positive learning environment that promoted personal growth and skill development.
  • Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
  • Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
  • Increased company revenue by identifying new business opportunities and successfully closing deals with prospective clients.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Store Manager

Metro by T-Mobile
07.2016 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Assistant Manager

Cricket Wireless
11.2015 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Front End Manager

Kroger
08.2015 - 11.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees through day-to-day work and complex problems.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Evaluated employee performance and made recommendations for improvements.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Cashier

Walmart
06.2011 - 03.2013
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Cashier

Lewis Food Town
10.2010 - 05.2011
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Ross S. Sterling
Baytown, TX

Skills

    Exceptional Customer Service

    Leadership

    Merchandising

    Attention to Detail

    Teamwork and Collaboration

    Multi-tasking strength

    Flexibility and Adaptability

    Microsoft Office and Excel Suite

Languages

Spanish
English

References

Roland Bailey (409)965-6765

Store Manager at BigLots


Jessica Zamora (832)597-3533

Assistant Store Merch at BigLots


Lorena Blas (832)784-2272

Manager Metro by T-Mobile



Timeline

Service Lead Manager

Big Lots
01.2023 - Current

Store Manager

Metro by T-Mobile
07.2016 - 01.2021

Assistant Manager

Cricket Wireless
11.2015 - 07.2016

Front End Manager

Kroger
08.2015 - 11.2015

Cashier

Walmart
06.2011 - 03.2013

Cashier

Lewis Food Town
10.2010 - 05.2011

High School Diploma -

Ross S. Sterling

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