Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Beatris Garces Serrano

Phoenix,Arizona

Summary

Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life. Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medication Care Manager

Sunrise Senior Living Of Scottsdale
08.2020 - 10.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • assist in medication pass and insured they were up to date with all med needs
  • Take vital signs and weights when needed
  • call pharmacies and doctors to make sure all medications were up to date
  • assist in specimen collections

Lead Care Manager

Sunrise Senior Living Of Seal Beach
04.2018 - 08.2020
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Arranged transportation and documented details of discharge transition plans.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Supported staff with clinical, functional and operational assistance.
  • Kept team in compliance with government care management standards.
  • Set department schedules and specific work assignments.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Home Care Provider

Triple D Homecare
03.2013 - 03.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Certified Nursing Assistant

Bellflower Medical Center
05.2009 - 09.2012
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Sales Associate

Toys"R"Us
08.2006 - 01.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

No Degree - License Vocational Nurse

Angeles Institute
Artesia, CA
11.2014

High School Diploma -

Dominguez High School
Compton, CA
06.2002

Skills

  • Subcutaneous Injections
  • Vital Sign Monitoring
  • Department Reviews
  • Company Guidelines
  • Compassionate Care
  • Personal Hygiene Assistance
  • Wellness Promotion
  • Multitasking Strengths
  • Verbal Communication
  • Product and Service Sales
  • Customer Service
  • Excellent People Skills
  • Time Management

Certification

CPR CERTIFIED

FIRST AIDE CERTIFIED


Languages

English
Spanish
Native or Bilingual

Timeline

Medication Care Manager

Sunrise Senior Living Of Scottsdale
08.2020 - 10.2023

Lead Care Manager

Sunrise Senior Living Of Seal Beach
04.2018 - 08.2020

Home Care Provider

Triple D Homecare
03.2013 - 03.2018

Certified Nursing Assistant

Bellflower Medical Center
05.2009 - 09.2012

Sales Associate

Toys"R"Us
08.2006 - 01.2009

No Degree - License Vocational Nurse

Angeles Institute

High School Diploma -

Dominguez High School
Beatris Garces Serrano