BEATRIS MIGUEL CINTA
Lehigh Acres,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Ferguson Enterprises LLC
Fort Myers, FL
04.2022 - 12.2023
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
- Identified project needs by reviewing project objectives and schedules.
Customer Service Representative
Ferguson Enterprises LLC
Fort Myers, FL
03.2014 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Nursing
RASMUSSEN COLLEGE
Fort Myers, FLSkills
- Client Relations
- Inbound and Outbound Calling
- Credit card payment processing
- Problem-solving abilities
- Problem Resolution
- Staff Training
- Administrative Support
- Customer Service
- Sales expertise
Languages
Spanish
Professional
Certification
- PUBLIC NOTARY
References
References available upon request.
Timeline
Project Manager
Ferguson Enterprises LLC
04.2022 - 12.2023
Customer Service Representative
Ferguson Enterprises LLC
03.2014 - 04.2022
Associate of Science - Nursing
RASMUSSEN COLLEGE
Similar Profiles
CLAYTON BURTCLAYTON BURT
Sales Support Representative at Ferguson Enterprises LLCSales Support Representative at Ferguson Enterprises LLC
Frank DeNomeFrank DeNome
Operations Manager at Ferguson Enterprises LLCOperations Manager at Ferguson Enterprises LLC
John McGeeJohn McGee
Branch Sales Manager at Ferguson Enterprises LLCBranch Sales Manager at Ferguson Enterprises LLC
S. Hart ShowalterS. Hart Showalter
General Manager at Ferguson Enterprises LLCGeneral Manager at Ferguson Enterprises LLC
Stefanie FlaugherStefanie Flaugher
Complex Customer Care Senior Representative at United HealthcareComplex Customer Care Senior Representative at United Healthcare