Summary
Overview
Work History
Education
Skills
Timeline
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Beatris Peña

Wasco,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Patient Care Technician

Davita, Inc
12.2022 - 06.2024
  • Assessed patient needs and provided direct care under supervision.
  • Supported nursing staff by preparing equipment and maintaining cleanliness in patient areas.
  • Monitored vital signs and documented changes accurately in patient records.
  • Communicated effectively with patients to ensure understanding of care procedures.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Operation Team Leader

Omni Family Health
01.2020 - 12.2022
  • Led operational team in daily workflow management, ensuring adherence to safety and quality standards.
  • Streamlined processes to enhance efficiency and reduce downtime across production activities.
  • Trained new team members on equipment operation and safety protocols, fostering a culture of compliance.
  • Conducted regular performance evaluations of team members, providing constructive feedback to promote growth.
  • Conducted regular quality audits to maintain compliance with industry standards while identifying opportunities for continuous improvement.

Medical Records and Health Information Technician

The Geo Group, Inc.
02.2015 - 12.2018
  • Maintained accuracy of medical records through diligent data entry and verification processes.
  • Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
  • Conducted regular audits of health information to ensure adherence to regulatory requirements.

Education

Independence High School
Wasco, CA

Skills

  • Customer relations
  • Problem resolution
  • Administrative support
  • Prioritization
  • Professional telephone demeanor
  • Paperwork processing
  • Call center operations
  • De-escalation techniques
  • Bilingual English/Spanish

Timeline

Patient Care Technician

Davita, Inc
12.2022 - 06.2024

Operation Team Leader

Omni Family Health
01.2020 - 12.2022

Medical Records and Health Information Technician

The Geo Group, Inc.
02.2015 - 12.2018

Independence High School

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Beatris Peña