BEATRIS VALENTINO
Dundee,FL
Summary
Competent and dependable Housekeeping Manager offering 20+ years of hospitality experience and administration. Manage daily operations of the housekeeping and front desk and proven ability to handle multiple tasks and work effectively in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Caribe Cove And Bahama Bay Resorts By Vacasa
05.2015 - Current
- Direct and oversee staff of over 50 in Housekeeping Department.
- Inspects, monitors and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas assigned.
- Communicate with all vendors regarding pricing, order status, quality.
- Answer inquiries pertaining to hotel policies and services and resolve guest complaints and concerns.
- Enforces standard procedures for the acceptance security and return on guest lost & found items.
- Conduct inventories of linen, supplies and equipment as required and orders and receive supplies so as to maintain adequate inventory levels.
- Turn in ready rooms into spreadsheet as they become available; turn in discrepancies with front desk daily before end of shift.
- Turn in maintenance request daily, communicate with maintenance and HOA regarding any issues and follow up to ensure completion of action.
- Provide on-going training to housekeeping staff.
- Proficient in Excel, Word and Google sheets and Docs.
- Assist in cost control and payroll monitoring of hours worked, assist in hiring and termination process, including corrective actions.
- Submit invoices for processing and payment.
- Practice safe work habits, follow MSDS and OSH Standards; wear protective safety equipment and participate in safety committees as directed.
- Worked with front desk to respond promptly to all guest requests
Lead Front Desk Receptionist
Caribe Cove Resorts By Wyndham
02.2012 - 04.2015
- Manage online, phone, and in-person room reservations.
- Trained new team members on company procedures, customer service and issue resolution.
- Verify reservation information, calculate room cost and other charges and take payment.
- Respond to guests requests, issues, complaints in friendly timely manner.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Welcome guests at front desk and engaged in pleasant conversations while managing check-in or check-out process.
Education
High School Diploma -
Buena Regional High School
Buena, NJ06.1991
Skills
- Management
- Bilingual
- Customer service
- Guest service
- Organization
- Excellent work ethic
- Responsible
- Conflict resolution
- Decision making
- Professional phone etiquette
- Multitasking and prioritizing
- Flexible and adaptable
Timeline
Housekeeping Manager
Caribe Cove And Bahama Bay Resorts By Vacasa
05.2015 - Current
Lead Front Desk Receptionist
Caribe Cove Resorts By Wyndham
02.2012 - 04.2015
High School Diploma -
Buena Regional High School
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