Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Beatris Valentino

Dundee,FL

Summary

Dedicated, motivated, professional Manager and team player with extensive experience in providing exceptional customer service and administrative support. Trusting and loyal while managing daily operations of the Front desk, Housekeeping and Table games. Proven to be highly organized with exemplary multitasking, scheduling, time management and organizational skills.


Overview

13
13
years of professional experience

Work History

Lead Supervisor

Mastercorp
04.2025 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provide administrative support to ensure efficient operation of the office, managing calendars, scheduling appointments, and organizing meetings.
  • Answer phone calls, assign employees daily duties,
  • Perform various clerical duties such as data entry, managing office supplies and amenities, inventory control, accounts receivable and payable.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Inspect rooms for cleanliness and log lost & found items.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Call Center Representative

Ritchie Bros. Auctioneers
01.2025 - 03.2025
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Create and update customer accounts with changes in contact information and preferences.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Delivered exceptional problem-solving skills by actively listening to customers'' concerns and offering appropriate solutions.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Floor Supervisor

Hard Rock Hotel & Casino
04.2024 - 01.2025
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Provide excellent customer service to guests.
  • Supervise the activities of gaming staff and customers.
  • Smoothly oversaw efficient and accurate monetary transactions.
  • Performed daily bankroll reconciliations.
  • Supervise cashiering operations including chips fills, credits, markers, cash outs and exchanges.

Housekeeping Manager

Westgate River Ranch
10.2023 - 04.2024
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Completed schedules, shift reports, and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Create work orders for housekeeping and maintenance.
  • Responsible for logging in all lost and found items.
  • Inspect rooms, inspectors and public areas.
  • Keep track of attendance,supplies and inventory.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained required records of work hours, budgets and payrolls.
  • Collaborate, analyze and report data and information related to daily services while dispatching.

Housekeeping Manager

Bahama Bay & Caribe Cove Resorts
05.2017 - 10.2023
  • Manage over 50 staff members in the housekeeping department.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed team productivity and workflow to exceed quality standards.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Responsible for tracking and ordering cleaning supplies, linens, chemicals, amenities and housewares.
  • Excellent communication and customer service with vendors, contractors, upper management to establish great, loyal, and trusting relationships.
  • Conduct regular inspections of guest rooms and common areas to ensure compliance with cleanliness standards.
  • Train, evaluate, monitor and schedule staff.
  • Responsible for lost and found items, logging and packing items for return and pick-up.
  • Keep track of inventory, attendance, payroll and evaluations.
  • Scheduled work orders, appointments, applications ans maintain logs of all activity and information needed on a daily basis.
  • Communicate with customers, relaying information to workers and keep careful records of all services and transactions.
  • Coordinate and manage the entire dispatching process from scheduling to completion of the assignments.
  • Process payments, invoices, payroll. accounts receivable and accounts payable.


Front Desk Supervisor

Caribe Cove Resort & Bahama Bay Resorts
02.2012 - 04.2017
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Received, sorted, and distributed mail correspondences to owners, personnel and guests.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Oversaw and participate in the prompt and courteous check-in and check-out.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.

Education

Certificate of Technical Studies - Tourism And Travel Management

Star Technical Institute
Vineland, NJ
06-1993

High School Diploma -

Buena Regional High School
06-1991

Skills

  • Customer service
  • Office administration
  • Management
  • Bilingual
  • Dispatching
  • Accounts receivable & payable
  • Organizational
  • Conflict resolution & decision making
  • Multi-tasking & prioritizing
  • Cash handling experience
  • Computer proficiency
  • Multi-line phone systems
  • Purchase orders organization
  • Flexible and Adaptable

Languages

Spanish

Timeline

Lead Supervisor

Mastercorp
04.2025 - Current

Call Center Representative

Ritchie Bros. Auctioneers
01.2025 - 03.2025

Floor Supervisor

Hard Rock Hotel & Casino
04.2024 - 01.2025

Housekeeping Manager

Westgate River Ranch
10.2023 - 04.2024

Housekeeping Manager

Bahama Bay & Caribe Cove Resorts
05.2017 - 10.2023

Front Desk Supervisor

Caribe Cove Resort & Bahama Bay Resorts
02.2012 - 04.2017

High School Diploma -

Buena Regional High School

Certificate of Technical Studies - Tourism And Travel Management

Star Technical Institute

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